How to change or cancel your booking?

You can change or cancel your flydubai booking online, by phone or through one of our travel shops.

Want to add a passenger or change a date? It’s easy with flydubai

Depending on what type of fare you’ve chosen, you may have to pay to change or cancel your flight. See our fare types

To make your changes, you’ll need:

  • your booking reference
  • the name of at least one passenger

Changing your booking online

flydubai gives you full control of your booking online. You can:

  • add a passenger
  • remove a passenger
  • change your dates
  • add optional extras: meal, baggage, in-flight entertainment, choose you seat
  • cancel your booking

To make your changes, go to the Manage booking section.

Changing your booking by phone

You can get help with your booking from one of our customer service agents through our Contact Centre.

Changing your booking via a travel shop

If your booking was made with one of our travel partners or a travel agent outside our network, you need to contact the same travel partner to make changes to your booking. See our list of travel shops.

Refund

If you decide to cancel your flight, depending on what type of fare you’ve chosen, we will issue a voucher to use for your future travel with flydubai. We don’t offer cash refunds because of processing costs. You may be charged a cancellation fee. You can get more details online via Manage booking, our Contact Centre or the travel shop where you made your booking.

For the terms and conditions related to changing or cancelling your booking, see our conditions of carriage.

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