How it works

Fares and extras

A flydubai fare is always one way and includes all taxes. It also includes a 7 kg hand baggage allowance. You just need to pay for the extras you choose.

	Web	Call centre	flydubai travel shop	Travel partner	Airport
flydubai fare
Example one way fare (including taxes)	AED 300	AED 300	AED 300	AED 300	AED 300
Booking fee - per passenger, per direction	None	AED 25	AED 50	Variable	AED 50
Fuel surcharge	Included	Included	Included	Included	Included
Hand baggage (up to 7 kg)	Free	Free	Free	Free	Free
Payment fee	Variable	Variable	Variable	No	No
Optional extras
20 kg checked baggage allowance	AED 50	AED 50	AED 50	AED 50	Per kilo rate
30 kg checked baggage allowance	AED 90	AED 90	AED 90	AED 90	Per kilo rate
40 kg checked baggage allowance	AED 150	AED 150	AED 150	AED 150	Per kilo rate
Seat selection	From AED 5	From AED 5	From AED 5	From AED 5	Not available
Seat with extra legroom	AED 100	AED 100	AED 100	AED 100	Not available

Changing your mind

"No Change" fares

A "No Change" fare can't be changed once you've paid for your booking. You will not receive a refund if you cancel your booking or don't make your flight.

"Pay to change" fares

A "Pay to Change" fare gives you the freedom to change your flight for a charge of AED 100 per person, per flight, or cancel your flight for a charge of AED 150 per person, per flight (up to 24 hours before departure).

If the new fare is higher than you originally paid, you'll be asked to pay the difference, and if the new fare is lower than you originally paid, then you'll receive a voucher to use against future travel with flydubai.

If you decide to cancel your flight less than 24 hours before departure, the cancellation fee is 100% of the money paid to flydubai.

You must pay for any changes to your existing booking within 24 hours of the changes being made or the booking will be cancelled. Any changes made less than 48 hours before departure must be paid for immediately.

"Free to Change" fares

If you need to be flexible, flydubai offers a "Free to Change" fare for just a little extra. Opt for this fare and the AED 100 charge will be waived if you decide to change your flight (up to 24 hours before departure).

If you decide to change your flight less than 24 hours before departure, each person will be charged AED 365 per flight. If the new fare is higher than you originally paid, you'll be asked to pay the difference, and if the new fare is lower than you originally paid, then you'll receive a voucher to use against future travel with flydubai.

If you decide to cancel your flight less than 24 hours before departure or if you don't make your flight, the cancellation fee is AED 365 per person, per flight.

You must pay for any changes to your existing booking within 24 hours of the changes being made or the booking will be cancelled. Any changes made less than 48 hours before departure must be paid for immediately.

"Free to Change" fares include a 20 kg baggage allowance. You can check-in up to three pieces of baggage as long as no single piece is larger than 75 cm x 55 cm x 35 cm or weighs more than 32 kg.

Adding extras after payment of a booking

If you want to buy an optional extra after you've paid for your booking, it must be paid for within 24 hours or it will be cancelled. Optional extras purchased less than 24 hours before departure must be for paid immediately.

Refunds

flydubai does not offer a cash refund if you decide to cancel your flight. If applicable, a flydubai voucher will be issued.

flydubai vouchers

To receive a flydubai voucher, you must have a valid e-mail address to which the voucher can be sent. A personal identification number (PIN) will be sent to you with the voucher. You will need this PIN to use the voucher at a future date. Vouchers are valid for 12 months from the date of issue and cannot be extended or transferred.

To use your flydubai voucher, you must:

• have a valid PIN

• be the named individual on the voucher

• be a named traveller

Vouchers can be redeemed online at flydubai.com, via the call centre or through one of flydubai's travel partners for future travel with flydubai. Vouchers cannot be used on board to purchase items from the duty free magazine or from the flydubai menu.

flydubai vouchers are non-transferable and cannot be endorsed.

What happens if things don't go to plan

If your flight is delayed because of flydubai by more than 3 hours, flydubai will offer you a refreshment voucher. This voucher can be exchanged at selected airport food and drink outlets. If the delay continues for more than 3 hours, you'll receive a refreshment voucher every 3 hours. These vouchers can't be used on board the aircraft.

If flydubai cancels or reschedules your flight, whenever possible, flydubai will e-mail, SMS or call you to let you know that your flight has been cancelled or rescheduled. So, make sure you give the correct contact details at the time of booking.

If your flight has been cancelled, flydubai will offer you alternative travel on another flydubai flight to the same destination or a destination in the same country wherever possible. You can also change your return travel date free of charge (subject to availability).

If your flight has been rescheduled, flydubai will contact you with the new timings. You can change your return travel to another date free of charge (subject to availability).

If you want to cancel your flight, you will receive a flydubai voucher for the total amount you paid.

If you're denied boarding on a flydubai flight for which you have a valid booking confirmation, you'll be entitled to travel on the next available flydubai flight, and to receive refreshments and care appropriate to the time of day and to the duration until the next available flydubai flight. You'll also receive a refund for the total amount of your booking as a flydubai voucher.

If you don't make your flight for any reason, no refund or alternative travel can be offered by flydubai. However, if you're travelling on a "Free to Change" fare, you'll receive a refund as a flydubai voucher less AED 365 per person, per flight.