Operational updates

flydubai flights between Dubai (DWC) and Colombo (CMB)

Last updated: 23 April 2019, 14:03 Dubai (GMT+4)

flydubai flights between Dubai (DWC) and Colombo (CMB) are currently planned to operate. Read more

Passengers arriving at Colombo are advised to keep their boarding pass with them as they exit Colombo Bandaranaike International Airport. Passengers travelling from Colombo are advised to carry a copy of their booking receipt or obtain a police permit prior to their arrival at Colombo Bandaranaike International Airport. We recommend that passengers arrive at the airport four hours before the departure time of their flight.

Passengers who would like to discuss rebooking options can call our Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com, send a private message on Facebook or contact their travel agent.

Southern Runway Refurbishment Project at Dubai International (DXB)

Last updated: 17 April 2019, 13:55 Dubai (GMT+4)

Between 16 April 2019 and 30 May 2019 selected flydubai flights to and from Dubai will operate into and out of Al Maktoum International (DWC). Read more

List of destinations operating from Al Maktoum International (DWC) during the southern runway refurbishment project (16 April 2019 to 30 May 2019).

  • Abha (AHB)
  • Addis Ababa (ADD)
  • Ahmedabad (AMD)
  • Alexandria (HBE)*
  • Amman (AMM)
  • Bahrain (BAH)*
  • Bishkek (FRU)
  • Chennai (MAA)
  • Chittagong (CGP)
  • Colombo (CMB)
  • Dammam (DMM)*
  • Delhi (DEL)
  • Esfahan (IFN)
  • Faisalabad (LYP)
  • Gassim (ELQ)
  • Gizan (GIZ)
  • Ha’il (HAS)
  • Hofuf (HOF)
  • Hyderabad (HYD)
  • Istanbul (SAW)
  • Jeddah (JED)*
  • Kabul (KBL)*
  • Karachi (KHI)
  • Kathmandu (KTM)*
  • Khartoum (KRT)
  • Kochi (COK)
  • Kozhikode (CCJ)
  • Kuwait (KWI)*
  • Lar (LRR)
  • Lucknow (LKO)
  • Mashhad (MHD)
  • Madinah (MED)
  • Multan (MUX)
  • Mumbai (BOM)
  • Muscat (MCT)*
  • Najaf (NJF)
  • Riyadh (RUH)
  • Shiraz (SYZ)
  • Sialkot (SKT)
  • Tabuk (TUU)
  • Ta’if (TIF)

* These flights will be available from both Dubai International (DXB) and Al Maktoum International (DWC) during this period.

Here are some frequently asked questions regarding flydubai operations during southern runway refurbishment project:

Why is flydubai operating from Dubai World Central (DWC)?

We’re temporarily operating selected flights from Dubai World Central (DWC) between 16 April and 30 May 2019 during the planned runway refurbishment project at Dubai International (DXB). From 31 May 2019, the flying schedule returns to normal from DXB and DWC as applicable.

For how long will flights operate from DWC?

Flights will operate from DWC for 45 days – from 16 April until 30 May 2019. Before and after these dates, all flights will operate from DXB and DWC as applicable.

Is there public transport available at DWC?

There is a planned bus service operated by Dubai Airports between DWC and DXB:

  • A free bus service to T1, T2 and T3 will be running from DWC and back every half hour
  • The RTA will deploy additional taxis
  • Public transportation is available at DWC to numerous locations across Dubai including metro stations

Does flydubai have dedicated bus service for flydubai passengers?

There won’t be a dedicated bus service for flydubai passengers.

Can passengers transfer from DWC to DXB or vice versa?

Passengers connecting to another flight that departs from another Dubai Airport, will need to clear customs and immigration at the airport when they enter the UAE. This will require a visa into Dubai as per the passport holder’s nationality. Paid and free public transport is available for transportation to the other airport but it is their responsibility to ensure that they have left sufficient time to transfer and to make it to their next flight.

How far is DWC from the Dubai Marina and Dubai International?

DWC is about 20 minutes from the Dubai Marina and 1 hour from Dubai International. Journey times will vary depending on traffic.

Is the move to DWC permanent?

No. Upon the completion of the runway enhancement project on 30 May 2019, flydubai flights will resume from DXB and DWC as applicable.

Are there shops and cafes at DWC?

There are shops, cafes and duty-free stores available.

Is there free parking at DWC?

Yes, free parking is available at DWC.

Will there be flights available from DXB and DWC to the same destinations?

Some routes will operate from only DWC. In addition, flights to eight destinations will operate from both DXB and DWC.

Flights that will operate from both DXB and DWC include Alexandria (HBE), Bahrain (BAH), Dammam (DMM), Jeddah (JED), Kabul (KBL), Kathmandu (KTM), Kuwait (KWI) and Muscat (MCT).

What if the passenger doesn’t hold visa/transit visa?

It's the passenger’s responsibility to hold a valid visa for entry into Dubai.

What if the passenger shows up to the wrong terminal?

It’s the passenger’s responsibility to check their airport of departure before taking their flight between 16 April and 30 May 2019 to ensure they make their way to the correct airport.

We advise all passengers to arrive at the check-in desks 2 to 3 hours prior to their flight departure time. We encourage all passengers arriving into Dubai to check their airport of arrival and to remind anyone picking them up that they might be arriving at Dubai World Central (DWC).

Cargo 

Does flydubai have dedicated trucking service for cargo services?

Yes, a dedicated trucking service is available for cargo transportation. Please review our schedule at cargo.flydubai.com for more information.

Can cargo be transported between DWC and DXB?

Yes, flydubai Cargo can transfer cargo between DWC and DXB using the flydubai trucking service for cargo terminating at DXB and DWC. We provide the transfer of general cargo and perishable cargo, in addition to prior approval for special loads to any destination operated from either airport. Please contact your nearest cargo representative for more information.

What if cargo documents show incorrect details for clearance?

It’s the Shipper’s or Agent’s responsibility to ensure that the correct documents accompany every shipment. Any amendment can delay shipments and incur penalties.

What if the cargo arrives at a wrong airport and then request for amendment?

It’s the Shipper’s or Agent’s responsibility to check the shipment airport of arrival and transit before choosing their flight between 16 April and 30 May 2019 to ensure that they arrive at the correct destination.

Who can I contact for more information before making a cargo reservation?

Please contact your nearest cargo representative.

Information regarding flydubai’s Boeing 737 MAX aircraft

Last updated: 27 March 2019, 11:39 Dubai (GMT+4)

Our Boeing 737 MAX 8 and MAX 9 aircraft have been grounded following the directive issued by the General Civil Aviation Authority (GCAA). Read more

Our teams are working hard to minimise disruption to your travel plans following the grounding our Boeing 737 MAX 8 and MAX 9 aircraft. Some of our flights have been cancelled – if your booking is affected we will contact you directly. If you don’t hear from us your flight will be operating to schedule by our Next-Generation Boeing 737-800 aircraft. You can check the status of your flight at any time here: https://www.flydubai.com/en/plan/flight-status

Here are some frequently asked questions regarding the grounding of our MAX aircraft:

Why are the Boeing 737 MAX 8 and MAX 9 aircraft grounded?

Our Boeing 737 MAX 8 and MAX 9 aircraft have been grounded as a precautionary safety measure following the Safety Decision issued by the General Civil Aviation Authority (GCAA).

How will the grounding of the Boeing 737 MAX 8 and MAX 9 affect flydubai flights?

We are adjusting our schedule to minimise disruption to our customers. Flights will operate with our 46 Next-Generation Boeing 737-800 aircraft. The flydubai team continues to work hard to minimise disruption and customers affected by any necessary schedule changes will be contacted directly.

When will the Boeing 737 MAX 8 and MAX 9 aircraft be operational?

We’ll continue to keep our customers updated and for regular updates you can visit us on Facebook or at flydubai.com.

How do I know if my flight is affected by the grounding of the Boeing 737 MAX 8 and MAX 9 aircraft?

If you have a flight booked with us, here’s what you need to know:

  1. If you don’t hear from us your flight will be operated to schedule by one of our Next-Generation Boeing 737-800 aircraft.
  2. If there are any changes to your booking, we will be in touch with you directly regarding rebooking options.
  3. Please make sure your contact details are up-to-date in your booking.

What are my options if my flight is cancelled?

If your flight has been cancelled we will be in touch with you to offer the following options. 1. Rebook on another flydubai flight. 2. Receive a full refund. Our Customer Engagement team is available to assist customers and can be contacted at letstalk@flydubai.com.

We recognise that this will cause some disruption to your travel plans and we apologise for any inconvenience caused.

Who should I contact to discuss my upcoming flight?

We will contact you directly if your flight has been affected. If you would like to talk to us about anything else related to your journey please call our Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com or send a private message on Facebook.

flydubai flights between Dubai (DXB) and Kinshasa (FIH)

Published on: 14 January 2019, 13:26 Dubai (GMT+4)

flydubai flights between Dubai (DXB) and Kinshasa (FIH) will not operate after 03 February 2019. Read more

Passengers have been rebooked to travel to or from Entebbe (EBB). Passengers are advised to call the flydubai Contact Centre on 600 54 44 45 within the UAE or +971 600 54 44 45 outside the UAE to discuss rebooking options if this option is not convenient. Passengers who wish to receive a refund are advised to send an email to letstalk@flydubai.com, a private message on Facebook or contact their travel agent.

We apologise for the inconvenience caused to our passengers’ travel plans.

eMigrate registration for Indian citizens travelling on employment visa

Published on: 13 December 2018, 09:56 Dubai (GMT+4)

Indian citizens holding a Non-ECR (Non-Emigration Check Required) passport travelling to the following countries on an employment visa, are advised to register with eMigrate. Read more

List of countries

  • Afghanistan
  • Bahrain
  • Indonesia
  • Iraq
  • Jordan
  • Kuwait
  • Lebanon
  • Libya
  • Malaysia
  • Oman
  • Qatar
  • Saudi Arabia
  • Sudan
  • South Sudan
  • Syria
  • Thailand
  • UAE
  • Yemen
flydubai flights from Terminal 3, Dubai International (DXB)

Last updated: 05 February 2019, 10:56 Dubai (GMT+4)

Please note that from 02 December 2018 flydubai flights to the following destinations will operate from Terminal 3, Dubai International (DXB). Read more

List of flydubai flights that will operate from Terminal 3 DXB.

  • Belgrade (BEG)
  • Bishkek (FRU)
  • Bucharest (OTP)
  • Budapest (BUD)
  • Catania (CTA)
  • Helsinki (HEL)
  • Krakow (KRK)
  • Mineralnye Vody (MRV)
  • Naples (NAP)
  • Prague (PRG)
  • Rostov-on-Don (ROV)
  • Salalah (SLL)
  • Tashkent (TAS)
  • Zagreb (ZAG)

All other flydubai flights will continue to operate from Terminal 2, Dubai International (DXB) and Dubai World Central (DWC).

Passengers travelling to Jeddah, Madinah or Taif

Published on: 01 October 2018, 12:00 Dubai (GMT+4)

Travel restrictions for passengers travelling to/from Saudi Arabia during the period of Umrah and Hajj. Read more

Check Umrah and Hajj flights updates for more information about the travel restrictions to Jeddah, Madinah or Taif during Umrah and Hajj period.

Passengers with connecting flights to Australia, the US and New Zealand

Published on: 02 July 2018, 12:00 Dubai (GMT+4)

If you have a connecting flight to Australia, the US or New Zealand, please note that enhanced security screening measures for hand baggage are in place. Read more

Please see the travel guidance here for more information: https://bit.ly/2KHiykZ

Smart bags

Published on: 15 January 2018, 12:00 Dubai (GMT+4)

Smart bags have integrated lithium batteries that allow charging external devices, GPS tracking, Bluetooth, Wi-Fi, self-weighing, and digital locking. Read more

You can carry a smart bag as both checked and hand baggage, provided you meet the requirements.

Effective 15 January 2018, the following restrictions will apply for smart bags on all flydubai flights.

Hand baggage:

  • At the time of check-in, you must advise the staff you are travelling with a smart bag.
  • Lithium battery must be removable.
  • Lithium battery must not exceed power rating of more than 100Wh (Li-ion) or 2g (Li-metal).
  • Lithium battery must not be used to charge any device onboard the aircraft and any transmitting functions, that is, GPS tracking, Bluetooth, and Wi-Fi must be switched off. The smart bag must be powered off throughout the flight.
  • The smart bag must be within hand baggage allowance.

Checked baggage:

  • At the time of check-in, you must advise the staff you are travelling with a smart bag.
  • Lithium battery must be removed and carried in your hand baggage.
  • Lithium battery must not exceed power rating of more than 100Wh (for Li-ion) or 2g (for Li-metal).
  • Removed lithium battery carried in your hand baggage must be protected from activation, short-circuit, and any damage.

Please note: if the lithium battery is not removable and is more than 100Wh (for Li-ion) or 2g (for Li-metal), the smart bag will not be accepted for carriage as checked or hand baggage.

Checked baggage at Dubai International (DXB)

Published on: 09 March 2017, 12:00 Dubai (GMT+4)

In line with new baggage rules at Dubai International (DXB), if you’re travelling with checked baggage please ensure that it is appropriately packed with at least one flat surface. Read more

Please click here for further information about the dimensions and weight of checked baggage.

New UAE visa rules for GCC residents

Published on: 15 April 2016, 12:00 Dubai (GMT+4)

Read the important new visa rules applicable to GCC residents flying to the United Arab Emirates. Read more

Restrictions on hoverboards and lithium powered items

Published on: 10 March 2016, 12:00 Dubai (GMT+4)

Please note that, for safety reasons, we cannot allow you to take items powered by lithium battery such as hoverboards, mini segways, balance wheels and solowheels on board any of our flights. Read more

This applies to hand baggage and checked baggage. If you’re carrying one of these items with or without batteries in your hand baggage or checked baggage, you’ll not be allowed to take it with you on your flight. For more information about restrictions on the carriage of lithium batteries and other dangerous goods, please read our baggage policy.

Important update regarding Dubai Bus Service

Published on: 01 January 2016, 12:00 Dubai (GMT+4)

Please note that the flydubai bus service between Dubai International Airport and Abu Dhabi and Al Ain has been cancelled for operational reasons.

More ways to book – desktop, tablet and mobile

We’re making it easier for you to book flights with us. Be the first to find out.
  • New and improved look
  • Mobile friendly
  • Quick and easy

You can take part in shaping flydubai’s booking process by testing a pre-release version and letting us know what you think.

During the booking process you can go back to our classic site by clicking on the flydubai logo.