Terminal 2 expansion enhances flydubai passenger experience

18 March 2014

Passengers travelling on flydubai are enjoying an improved departure at Dubai International Airport following the opening of the new extension at Terminal 2.

One week after the new departure area opened, improved services on the ground and in the air are just the ticket

Dubai, UAE: Passengers travelling on flydubai are enjoying an improved departure at Dubai International Airport following the opening of the new extension at Terminal 2.

The bigger, brighter terminal not only has more check-in desks and self-service kiosks but customers can also enjoy the comfort of a Marhaba Lounge and a range of services at the new business centre - a first for this terminal.

flydubai's CEO Ghaith Al Ghaith said: "We look at every aspect of our passengers' journey, not just the flight and the newly refurbished departures hall at Terminal 2  provides a convenient start to their journey and a better customer experience. The transition has been smooth and we hope our passengers enjoy the range of new facilities available to them."

The departure and immigration area is the first stage of an AED 600 million two-year redevelopment of Dubai Terminal 2, which will see it able to handle more than 10 million passengers every year and is due for completion in 2014.

Richard Talian, Senior Vice President of Strategy and Development at Dubai Airports said: "As the second largest airline operating out of Dubai International as well as being the main carrier at Terminal 2, we want to provide flydubai's passengers with an enjoyable experience. We have worked closely with flydubai to ensure the terminal meets their needs as they continue on their rapid growth trajectory."

As part of the opening, flydubai introduced its mascot, Maya, to her new home. Created exclusively by the producers of the award-winning Emirati animation series FREEJ™, flydubai's most well-known cabin crew member took her co-stars from flydubai's on board safety video to see the new terminal.

Whilst flydubai's offering is pretty complete, aside of enhancing services on the ground it is also looking at improving the on board experience for passengers. Earlier this year it became the first airline to offer daily updated digital newspapers through its In-Flight Entertainment (IFE) system and it plans to unveil a new food menu later this year.

"Passengers will soon be able to pre-order their on board meal, reflecting flavours from across our network, ensuring that they know exactly what food they are about to enjoy with the quality that you expect from flydubai," added Al Ghaith.

flydubai operates a simple model in which fares include the price of the seat, all taxes and 7kg hand baggage in addition to one small laptop bag or handbag. Checked baggage starts at AED 50 for 20kg, while a seat with extra legroom costs AED100. Once on board, passengers can choose from a range of optional extras, including in-flight entertainment packages priced from AED 10 or select from the varied menu of refreshments and Duty Free items.

More information about flydubai can be found on the airline's website (www.flydubai.com), via its call centre (+971 4 231 1000) and through flydubai Travel Shops or travel partners. Further information and details of the carrier's car rental and travel insurance services can also be found on flydubai.com.

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