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Operational updates

Important notice: Travel to Saudi Arabia for Hajj

  • If you’re a GCC national travelling for Hajj, you will be allowed to travel on flights departing up to 23 September
  • If you’re a non-GCC national travelling for Hajj, you will only be able to travel on flights departing between 16 August and 17 September
  • GCC nationals must hold a valid Hajj permit for travel between 13 September and 23 September
  • If you hold a Hajj visa, you can only travel to Jeddah or Madinah
  • You can check-in for our Jeddah or Madinah flights at dedicated counters 22, 23 or 24 at Terminal 2, Dubai International Airport

Travel to Jeddah for Hajj

  • If you're a non-GCC Muslim, you can only travel to Jeddah during this period (16 August to 17 September) on a Hajj, employment or residence visa. You can't travel on a business, visit, transit or tourist visa
  • If you're a GCC national, you can travel to Jeddah during this period. From 13 September till 23 September GCC passengers, except Saudi Nationals, arriving for Hajj must hold a valid Hajj permit
  • If you're not a Muslim, you can travel to Jeddah during this period on a business, residence or visit visa
  • All Hajj passengers will arrive at and depart from the Hajj terminal
  • If these restrictions mean that you can't travel to Jeddah from 28 August to 17 September 2015, please contact flydubai's Contact Centre on +971 600544445 or contact the travel agent that made your booking, and we'll change your flight to an alternative date(subject to fare rules) or to any other airport in Saudi Arabia (subject to availability).

It's your responsibility to obtain the correct visa to enable you to travel on these flights. If you arrive at the airport and don't have the correct documentation you'll not be able to travel and there will beno refund offered. You must provide your passport details at the time of booking.

Travel to Madinah for Hajj

  • If you're a Non-GCC Muslim, you can only travel to Madinah during this period (16 August to 17 September) on a Hajj, employment or residence visa. You can't travel on a business, visit, transit or tourist visa
  • If you're a GCC National, you can travel to Madinah during this period for Hajj. From 13 September till 23 September GCC passengers, except Saudi Nationals, arriving for Hajj must hold a valid Hajj Permit
  • If you're not a Muslim, you can travel to Madinah during this period on a business, residence or visit visa
  • If the restrictions above mean that you are not able to travel from 28 August 2015 to 17 September 2015, please contact flydubai’ s Call Centre on +971 600544445 or contact the travel agent that made your booking, and we'll change your flight to an alternative date (subject to fare rules) or to any other airport in Saudi Arabia (subject to availability)

It's your responsibility to obtain the correct visa to enable you to travel on these flights. If you arrive at the airport and don't have the correct documentation you'll not be able to travel and there will be no refund offered. You must provide your passport details at the time of booking.

Flights to Chisinau

While Eastern Europe remains an important market for flydubai our flights to Chisinau are cancelled from 20 May for commercial reasons. Passengers who have purchased tickets for travel between Dubai and Chisinau after 20 May 2015 are advised to contact their Travel Agent, flydubai travel shop in Chisinau on (00373) 22 212153 or Contact Centre in Dubai on (00971) 600 54 44 45 to arrange a refund.

Flights to Aden

flydubai flights to Aden have been temporarily suspended until further notice due to the current situation in Aden.

Passengers who have purchased tickets for travel to Aden will be offered a refund and are advised to contact their Travel Agent or the flydubai Contact Centre on (00971) 600 54 44 45.

Flights to Sulaimaniyah

flydubai flights to Sulaimaniyah have been temporarily suspended due to expanded military activity in the north of the country. The safety and security of our passengers and crew is our priority and we will continue to monitor the situation.

Passengers who have purchased tickets for travel to Sulaimaniyah will be offered a refund and are advised to contact their Travel Agent or the flydubai Contact Centre on (00971) 600 54 44 45.

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