Frequently asked questions (FAQs)

If you have a question or need help with your flydubai booking, you can find many of the answers here.

Choose a category below to find answers to some of the most commonly asked questions. Once you’ve chosen a category, click on a question to display the answer.

About your flight

What time does check-in open?
The flydubai check-in opens 3 hours before any scheduled departure.
When is the latest I can arrive at the gate before departure?

Boarding gates close 20 minutes before flight departure. If you arrive late, you will not be accepted onto the flight, your baggage will be offloaded and we won't offer a refund.

What terminals do flydubai flights operate from out of Dubai?
flydubai operates flights from Terminal 2 with select flights from Terminal 3 of Dubai International Airport (DXB) and Al Maktoum International Airport (DWC). The airport name and terminal number is clearly mentioned in your booking confirmation.
What happens if I miss my flight?

Effective January 1, 2016, if you’ve purchased a ‘free to change’ economy class ticket and you don’t make your flight (‘no show’), you’ll no longer be able to obtain a refund.

However, within a period of 96 hours of your original flight departure time you will be given the opportunity to rebook your ticket. In such case you’ll have to pay a penalty of AED 365 plus any difference in fare.

Please note that in the event that your ticket is not rebooked within 96 hours of your original flight departure time, your booking will be void and you will not be entitled to any refund.

To rebook your flight, please contact our customer support team by phone or email.

You can also visit the nearest flydubai travel shop. For more information, please read about our fare types and conditions of carriage.

What happens if I'm denied travel?

If you're denied boarding on a flight for which you have a valid booking confirmation, you'll be entitled to travel on the next available flydubai flight. You'll also get refreshments and a flydubai voucher refunding the total amount of your booking. This does not apply if we refuse to carry you for reasons permitted by our Conditions of Carriage.

When do I need an OK to board approval to fly with flydubai?

An OK to Board approval from flydubai is mandatory for India and Pakistan citizens travelling from the below cities:

Indian citizens: flying from Kochi, Thiruvananthapuram, Delhi or Hyderabad. The approval is required only if you have a paper visa or an electronic visa with the below conditions:

  • Tourist or Visit visa: OK to Board required in case of ECR passports only.
  • Employment visa: OK to Board required irrespective of ECR or ECNR passports.
  • Stamped visa: OK to Board not required.

Pakistani citizens: flying from Faisalabad, Karachi, Multan, Quetta or Sialkot.

  • The approval is required only if you have a paper visa or an electronic visa.
  • If the visa is stamped on your passport, you do not require OK to Board.

Approval for OK to Board

When you've paid for your booking, you can contact a local flydubai office or one of the flydubai travel shops in UAE, India or Pakistan (depending on where your visa is being processed) for the approval. Nominal charges will apply. Operating hours for flydubai local offices may vary.

Please note: your departure and return flight must be booked with flydubai. Please make sure to submit your original visa, passport copy, and booking receipt. It is your responsibility to obtain the approval prior to your departure. If you arrive at the airport without an OK to Board approval, you will not be allowed to check in and board your flight. flydubai will not be responsible for any losses you may incur as a result, including providing any refund of any amounts paid.

I'm pregnant. Are there restrictions on when I can fly?

You can fly with flydubai as normal up to the end of your 28th week of pregnancy. After that, you can only fly with us if you give us a medical report or letter (signed or officially stamped by a doctor or midwife considered sufficiently qualified by us) in English or Arabic, stating:

  • the date from and up to which the passenger is fit to travel and is fit to fly and in good health
  • the exact number of weeks you have been pregnant
  • your expected date of delivery
  • that the state of the pregnancy is normal

You can't fly with us after end of the 36th week of pregnancy. If you're planning a return flight with us it must be before this.

If you're expecting a multiple birth, such as twins or triplets, you can fly with us as normal up to the end of your 28th week of pregnancy. After that, you can only fly with us if you give us a medical report or letter (see above). You can't fly with us after end of the 32nd week of pregnancy. If you're planning a return flight with us, it must be before this.

What is the age a new born child can be carried with flydubai?
You can travel with a new born child (infant) once they are 7 days old. Whether you're travelling with flydubai or Emirates, the age regulation is the same.
Does flydubai allow unaccompanied children on board?
No. We can’t carry a child under 12 years of age (on the date the relevant flight commences) unless that child is accompanied by a parent or guardian who is at least 16 years of age.

On board

Is there food available on board?

Yes. The choice varies according to your destination, from hot meals that you can pre-order on longer flights to a range of snacks available to purchase on board shorter flights.

Can I take a stroller on board?

Yes. Foldable/collapsible pushchairs and strollers meeting the permissible size and weight of hand baggage may be accepted for carriage in the cabin provided space is available. 

Pushchair/stroller should be stowed and secured in the overhead locker. Its stowage must not create an obstruction to cabin crew and passengers movement nor restrict access to safety equipment or emergency exit.

Can I carry children's ride on suitcases and/or leg rest devices on board?
No. Travel accessories that are not certified by the UAE's General Civil Aviation Authority are not permitted on board our flights. This includes, but is not limited to, inflatable cubes, Bedbox (ride on suitcases and/or leg rest devices), Fly Legs-up and FLY-Tot.
Is there any medical equipment available on board?

Yes. There's a first-aid kit and first-aid oxygen on the aircraft.

What should I do if I leave something on the plane?

If you lose something on board, contact the arrival airport's lost property department.

Can I take liquids in my hand baggage?

Yes. You can take liquids on board as long as they are placed in containers of no more than 100 milliliters (3 fluid ounce) and packed in a clear zipper/slider storage bag. Please check with your departure airport for the latest information.

Can I travel with fireworks, crackers or party poppers?

No. They are not permitted on board or in the baggage hold.

Can I take a powered wheelchair on board or will you carry it in the hold?

Battery-powered wheelchairs or other mobility aids can be carried only when it's used by passengers with reduced mobility. For more details please check our Special baggage page.

Can I take a bird or animal on board?

Generally, we don't allow any animals onboard our flights in hand baggage or checked baggage. We might allow carriage of falcons provided there is a special prior approval. For more details please check our Special baggage page.

Can I smoke on board?

No. All flydubai aircrafts are non-smoking.

Tickets and fares

What types of fare does flydubai offer?

Our fares are designed to give you maximum benefits and flexibility. With three types of Economy Class fares and one type of Business Class fare to choose from, you can plan your journey with absolute convenience. If you're planning to travel on our codeshare flight, we also have fare types for our partner airlines. Select a fare that suits your budget, and travel with comfort and style.

Our fares types


  • Economy Class: Pay to change, Free to change, and Special offer fares
  • Business Class: Business Class fare

Partner airlines fares types


  • Economy Class
  • Business Class

Find out more about our fares

Why couldn't I get the lowest fare?

flydubai fares rise as more seats are sold. Seats are sold on a first-come, first-served basis. If you can't get the lowest fare, it simply means one of your fellow passengers has got there first.

Can I get a refund on my fare?

Unless applicable laws provide otherwise, we don't offer cash refunds because of processing costs, but if you have a Pay to Change or Free to Change fare and decide to cancel your flight, we will issue a voucher to use for future travel with flydubai.

Can I choose my seat before I fly?

Yes. You can choose and pre-book your seat at an additional cost. The cost will depend on the seat you select and will be clearly shown on the seat map during your booking.

Does flydubai issue tickets?

We'll issue you with an electronic booking confirmation once your booking has been paid for.

How can I get a group fare?

A group is classified as nine or more passengers (adults and children) travelling together under a single booking reference. Special group fares may be available on select routes depending on the number of passengers travelling. You can book group fares for up to 30 passengers by calling our Customer Centre on +971 600 54 44 45. For bookings beyond 30 passengers, email us at groupreservations@flydubai.com.

Does flydubai offer child discounts?

No, unless it's for an infant sharing a parent's seat. If we offered child discounts, adult fares would have to rise to compensate.

However, there are some differences in taxes for children, so if your child is more than 2 years old and less than 11 (for the whole duration of their journey) you should book them as a child. The fare will be the same as an adult fare, but the taxes might be lower.

I made my booking through a travel shop – where can I change or cancel it?

You can change or cancel your booking through the travel shop who made the original booking or through flydubai Customer Centre.

Payment

Can I pay cash for my booking?

Yes, you can make a cash payment through one of flydubai's payment partners. Your booking will be held for up to 24 hours to give you time to pay.

If you're booking less than 48 hours before departure, you must pay for your booking immediately.

flydubai's payment partners include UAE Exchange, Emirates Post, Emirates NBD and Dubai Islamic Bank in the UAE.

Find a payment partner near you
Can I pay using a credit/debit card?

Yes, you can pay using a credit/debit card. You'll be charged an administration fee for the booking. If you pay with your credit/debit card, flydubai will ask to see it at the airport before you board your flight.

  • If a credit/debit card has been used to pay on behalf of someone else, we'll need to see a photocopy of the front of the credit/debit card and a photocopy of the cardholder's passport at the airport.
  • If you can’t produce these photocopies at the airport, flydubai will not allow you to travel. This is an extra level of security designed to protect you.

Credit/debit cards can’t be used to pay on behalf of someone else travelling to or from Bangladesh, Ethiopia, Nepal, Pakistan, Sri Lanka or Sudan.

What is 3D Secure: Verified by Visa, Mastercard SecureCode® and American Express SafeKey®?

flydubai is dedicated to making your online payment safe and secure. That's why we've added an extra level of security for payments with Visa, MasterCard and American Express. This protects you against unauthorised use of your credit card.

3D secure is a credit card authentication used by Visa, MasterCard and American Express for online transactions and designed to protect your online purchases. This authentication ensures that even in the case of lost or stolen card, your card cannot be misused online without the knowledge of your IPIN code. When completing an online transaction, you must verify your IPIN along with the rest of your credit or debit card details.

Verified by Visa (VBV) is a service from Visa that lets you shop securely online with your existing Visa Card. Usable only on Verified by Visa sites, this service through a simple checkout process, confirms your identity when you make purchases.

Mastercard SecureCode® is an easy to use, secured online payment service that lets you shop securely. This service through a simple checkout process, confirms your identity when you make purchases on the Internet.

American Express SafeKey® (EMV® 3D Secure) is a service from American Express that uses the latest 3D Secure technology to protect you against fraud while using your card online.

How does 3D Secure work?

After you enter your credit card details you are requested to enter your personal security code. Your financial institution will authenticate the transaction within seconds, and confirm that you are the individual making the purchase.

It is important for you to understand that the 3D Secure pages are controlled by your card issuing bank and not by flydubai. flydubai will not be able to advise you what to enter here. This is confidential information that only you should know. There are clear instructions on the page to inform you what to enter and where.

How do I get a 3D Secure IPIN?

If you don't yet have a Verified by Visa or MasterCard SecureCode, you must apply for a 3D Secure IPIN with the bank that issued your credit card, as each bank has its own process.

What happens if I enter my credit card details incorrectly?

If you have already enrolled and you enter the details incorrectly, your payment will either be:

  • declined and you will see a message on the final checkout page displaying this
  • you will not be able to complete the transaction process and you will be unable to move from the secured page.

In the event that this should happen, we would recommend that you contact your card issuing bank immediately.

What happens if I have forgotten my log in details?

Please select "forgotten details" or such like from within the secured page. You will need to follow the instructions that your bank give you.

What happens if I cancel the transaction?

Your credit card will not be charged. You will be taken back to the payment options page and you can choose to pay with an alternate credit card or through one of our payment partners.

Any other questions?

If you have any other questions regarding this process, please contact your card issuing bank for assistance.

Baggage

Other airlines offer an allowance for checked baggage. Why is flydubai different?

Carrying a luggage in the hold increases fuel burn and ground handling costs. So, if you help flydubai reduce these costs by travelling light, flydubai won't make you pay for them. It's only fair.

How big can my bag be?

Each piece must not be larger than 75 cm x 55 cm x 35 cm or weigh more than 32 kg.

What happens if I arrive with more than 3 pieces of checked baggage?

If you've pre-purchased a 20 kg, a 30 kg or a 40 kg checked baggage allowance, you can check-in up to 3 pieces.

The combined weight of all pieces must not be more than your pre-purchased checked baggage allowance. No single piece should be larger than 75 cm x 55 cm x 35 cm or weigh more than 32 kg.

Provided there's space in the hold for them, extra weight or pieces of luggage will be charged at a per kilo weight, even if the total weight for all pieces is less than the allowance you purchased.

What happens if I arrive at the airport and have not already bought a baggage allowance?

If you haven't bought a checked baggage allowance, you'll be charged a per kilo rate provided there's space in the hold for your bags.

Up to 4 hours before departure, you get a discount if you buy a checked baggage allowance online or through the Customer Centre.

What happens if my bag is overweight?

If there's enough space in the hold for your bag, you'll be charged a per kilo rate depending on your destination.

What happens if I arrive at the gate with an over-sized or overweight bag?

You can check in over-sized hand baggage at the flydubai check-in desk. You'll be charged at a per kilo rate.

flydubai vouchers

Can I use my voucher after the expiry date?

No. You must use the voucher within 6 months. After this, it can't be used and there's no cash refund.

I've lost my voucher number / PIN. How can I find out what they are?

You'll need to contact the Customer Centre. They will re-send the voucher and PIN to your email address. You’ll need to have your original booking reference.

Can I use my voucher with a flydubai travel partner?

Yes. You can use your voucher to book through any channel.

What if my voucher is worth more than the fare I want to buy?

Any difference between the fare and the value of the voucher will be saved on the same voucher. You can use it for future travel with flydubai.

Can I use the voucher to make a booking for someone else?

No, you can use your voucher to pay only for yourself.

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Interline and codeshare

Below you'll find some common questions that you might have about our new partnership with Emirates.

Emirates and flydubai partnership

What is the difference between a codeshare and an interline partnership?

A codeshare pertains to an airline marketing services on another airline’s fleet. For example, flydubai markets EK 001 DXB-LHR as FZ 6001.

Interline allows both airlines to book multiple segments to take advantage of each other’s network. It means an airline can connect you from one destination to another destination not on its network, via another airline, while keeping the entire booking in its name. For example, Emirates passengers can travel Cape Town to DXB on Emirates and in Dubai they transfer onto flydubai for the Dubai to Tbilisi segment of the journey.

What is the difference between the marketing carrier and the operating carrier?

The operating carrier is the carrier that physically operates the flight. The marketing carrier is the airline that sells the itinerary under their flight code. For example, a flydubai passenger is booked from Zanzibar to Manchester:

Zanzibar to Dubai – FZ688 flydubai operates the sector.

Dubai to Manchester – FZ6020 Emirates operates the sector and flydubai markets the sector.

What will be the key benefits of the partnership for passengers?
We’ve teamed up with Emirates with the aim of harnessing our unique strengths to deliver better travel experience and operational efficiency. This new partnership will give you access to a wider network of destinations, more flights, and seamless connectivity – all at affordable prices.
When can I book and fly on codeshare flights?
You will be able to book codeshare flights and travel from 26 March 2018 on the following routes, Jakarta (Indonesia), and Dhaka (Bangladesh). These destinations are part of the initial launch and further routes will be announced over the coming weeks.
Will my benefits be different on Emirates and flydubai?
If you are flying with flydubai you will receive benefits that flydubai has to offer. If you're flying with Emirates, you will receive their benefits.
What services will I experience on an Emirates flight for both Business and Economy Class?
When you book a flight with flydubai that includes an Emirates operated flight, the fare selected will be baggage and seat inclusive and will include a meal on the Emirates operated flight.
What services will I experience on flydubai operated flight which connects to flydubai marketed and Emirates operated flight in Business and Economy Class?
When you book a flight with flydubai that includes a flydubai operated flight, the fare selected will be baggage and seat inclusive in Economy Class. If you are travelling in Business Class, baggage, seat and meal will be included.
Who will be handling flydubai flights?
There will be no changes in handling flydubai flights. However, passengers must check-in at the operating carrier’s terminal.

Flight bookings

How do I book an Emirates codeshare flight?

You can book flights to Emirates destinations through flydubai.com, travel agency portals, Travel Shops and flydubai Customer Centre.

Passengers can also book flights on Emirates.com, travel agencies, general sales agents, Travel Shops, OTAs, and the Emirates Contact Centre.

Which airline would I need to contact to make changes to my flight booking?

If you have purchased your tickets from Emirates for joint Emirates and flydubai flights, you should contact Emirates if you have any queries related to your booking.

Likewise, if you’ve purchased your ticket from flydubai, you should contact flydubai. However, both airlines will look after each other’s passengers throughout the journey especially when operational changes are required.

If you’ve purchased your tickets from a travel agent, please contact your travel agent for changes.

When buying a codeshare flight online, how will I know which carrier I will be flying with?

flydubai flights numbers in the 6000-6999 series are operated by Emirates, and Emirates flight numbers in the 2000-2499 series are operated by flydubai. The operating carrier will be confirmed during the booking process and clearly stated in your e-ticket or booking confirmation.

Related answers: difference between operating carrier and marketing carrier.

Meals, seats, and in-flight entertainment

Can I pre-select my seat on a codeshare flight?
You can select your seat in advance after completing purchase of your flight tickets and before the flight check-in on your operating carriers’ website. For flydubai marketed and Emirates operated flights advance seat selection is based on fare rules and conditions.
Can I pre-order a special meal for dietary or religious purposes on both operating carrier’s codeshare flights?
You can select a special meal on Emirates operated flights by using the Manage booking feature on emirates.com. For flydubai operated flights, if you are travelling in Economy Class, you can pre-order meals through the flydubai website or by getting in touch with our Customer Centre on (+971) 600 54 44 45. However, if you are travelling in Business Class, a choice of 12 meals are offered which you can pre-order.
Will flydubai ancillaries option be offered for flydubai operated flight?
Ancillaries will be offered based on operating carrier rules via respective carrier’s website.

Baggage

Can I pre-purchase extra baggage allowance on a codeshare flight?
No, you cannot pre-purchase extra baggage allowance online on a codeshare flight. However, you can pay for excess baggage at the airport, at the operating carrier’s departing terminal.
Will Emirates Skywards and other Skywards privilege members be offered additional checked baggage allowance on flydubai marketed (Emirates operated) flights?

Yes, Emirates Skywards Silver, Gold, and Platinum members will be offered additional checked free baggage allowance on flydubai marketed (Emirates operated) flights. Excess baggage allowance applies to the piece concept only and may vary in accordance with some international airport baggage regulations. Read membership tiers for more information.

Will I be entitled to the same hand baggage allowance on flydubai and Emirates flights?
Yes, the hand baggage allowance on flydubai and Emirates codeshare flights is the same.

Business class lounge access

Can Emirates Skywards Gold members travelling in Economy class on an Emirates operated flight have access to Emirates’ lounge?
No, only passengers travelling in Business Class on flydubai will have access to the Emirates’ lounge.
Can Business Class passengers departing on an Emirates operated flight use the flydubai Business Class lounge in Dubai?
Yes, if you are a Business class passenger you can use the flydubai Business Class lounge and Emirates lounge in accordance with operating carrier’s existing policy. When you check-in at the flydubai Business Class lounge, you will be advised to depart for Terminal 3 gates 120 min prior to your Emirates flight departure.

Special handling services

Will I be able to use Emirates Chauffeur-drive service as a flydubai Business Class passenger travelling on an Emirates operated flight?
Chauffeur-drive service will be offered where available to Business Class passengers flying on an Emirates operated flight.
Does flydubai and Emirates accept strollers?

Yes. Foldable or collapsible pushchairs and strollers meeting the permissible size and weight of hand baggage may be accepted for carriage in the cabin provided space is available.

Pushchair or stroller should be stowed and secured in the overhead locker. Its stowage must not create an obstruction to cabin crew and passengers movement nor restrict access to safety equipment or emergency exit.

Check-in, airport transfers and connection time

Can I check in online as a flydubai passenger travelling on an Emirates flight and vice-versa?
Online check-in via flydubai.com is available where the first flight in your itinerary is a flydubai operated flight. You will be able to view your flydubai booking reference in the Manage booking section on flydubai.com.
Can I check in for a codeshare flight at both Emirates and flydubai counters at the airport?
We advise you to check your flight details carefully and check in for your flight at the operating carrier’s terminal as displayed on your booking receipt.
Will I be through-checked to my final destinations?
Yes, if you’re travelling on an itinerary with both flydubai and Emirates services, you will be through-checked to your final destination. You will also be issued boarding passes for all sectors of your journey at the airport of departure.
What are the Minimum Connection Times (MCT)?
The Minimum Connection Time (MCT) is 120 minutes between Terminal 2 and Terminal 3.
Will bus transport be provided between terminals?
There will be an airside inter-terminal transfer bus that will depart from Terminal 2 (T2) into Concourse A, B and C, in Terminal 3 (T3). The bus departs every 8 minutes and the one-way journey from T2 Concourse area to T3 (and vice versa) is about 35 minutes. This bus will be used for all classes of travel (Business and Economy Class).

Airport terminals

Which terminal will flydubai and Emirates operate from?

flydubai will continue to operate from Terminal 2 with select flights from Terminal 3 and Al Maktoum International Airport (DWC), and Emirates from Terminal 3, Dubai International Airport. You should check in based on the operating carrier and not the marketing carrier.  The terminal number is clearly mentioned at the time of booking and on your e-ticket or booking confirmation (only for Dubai).

What are the flight numbers used by each carrier for codeshare flights?

Emirates marketed flights on flydubai operated flights will use the 2000 to 2499 series. flydubai marketed flights on Emirates operated flights will use the 6000-6999 series.

Flight delays and disruptions

If there is an unexpected delay or disruption, who should I contact or approach for help?

Both flydubai and Emirates will be made aware of any delays and disruptions. The airline you are flying with will keep you informed of the situation and help with rebooking your flight if necessary.

However, if you still want to get in touch with us,  you can contact flydubai Customer Centre on (+971) 600 54 44 45 or Emirates on (+971) 600 555 555, (+971) 600 577 777.

Infants, minors, and pregnant passengers

What is the age a new born child can be carried with flydubai?
You can travel with an infant once they are 7 days old. Whether you're travelling with flydubai or Emirates, the age regulation is the same.
What is the carriage regulation for pregnant passengers travelling on codeshare flights?
You can fly with both flydubai and Emirates as normal up to the end of your 28th week of pregnancy.

More ways to book – desktop, tablet and mobile

We’re making it easier for you to book flights with us. Be the first to find out.
  • New and improved look
  • Mobile friendly
  • Quick and easy

You can take part in shaping flydubai’s booking process by testing a pre-release version and letting us know what you think.

During the booking process you can go back to our classic site by clicking on the flydubai logo.