If you have a question or need help with your flydubai booking, you can find many of the answers here.
Choose a category below to find answers to some of the most commonly asked questions. Once you’ve chosen a category, click on a question to display the answer.
Boarding gates close 20 minutes before flight departure. If you arrive late, you will not be accepted onto the flight, your baggage will be offloaded and we won't offer a refund.
If you've purchased a 'Lite' or 'Value' fare in Economy Class and you don't make your flight ('no show'), you'll no longer be able to obtain a refund..
If you've purchased a 'Flex' or 'Business' fare, you can rebook your flight within 96 hours of your original flight departure time. In such case, you will be charged any difference in the fare. Please note, if you are unable to rebook your flight within the specified time, your booking will be void and you will not be entitled to any refund.
If you're denied boarding on a flight for which you have a valid booking confirmation, you'll be entitled to travel on the next available flydubai flight. You'll also get refreshments and a flydubai voucher refunding the total amount of your booking. This does not apply if we refuse to carry you for reasons permitted by our Conditions of Carriage.
An OK to Board approval from flydubai is mandatory for India and Pakistan citizens travelling from the below cities:
Indian citizens: flying from Kochi, Kozhikode, Delhi or Hyderabad. The approval is required only if you have a paper visa or an electronic visa with the below conditions:
Pakistani citizens: flying from Faisalabad, Karachi, Multan, Quetta or Sialkot.
Approval for OK to Board
When you've paid for your booking, you can contact a local flydubai office or one of the flydubai travel shops in UAE, India or Pakistan (depending on where your visa is being processed) for the approval. Nominal charges will apply. Operating hours for flydubai local offices may vary.
Please note: your departure and return flight must be booked with flydubai. Please make sure to submit your original visa, passport copy, and booking receipt. It is your responsibility to obtain the approval prior to your departure. If you arrive at the airport without an OK to Board approval, you will not be allowed to check in and board your flight. flydubai will not be responsible for any losses you may incur as a result, including providing any refund of any amounts paid.
You can fly with flydubai as normal up to the end of your 28th week of pregnancy. After that, you can only fly with us if you give us a medical report or letter (signed or officially stamped by a doctor or midwife considered sufficiently qualified by us) in English or Arabic, stating:
You can't fly with us after end of the 36th week of pregnancy. If you're planning a return flight with us it must be before this.
If you're expecting a multiple birth, such as twins or triplets, you can fly with us as normal up to the end of your 28th week of pregnancy. After that, you can only fly with us if you give us a medical report or letter (see above). You can't fly with us after end of the 32nd week of pregnancy. If you're planning a return flight with us, it must be before this.
Yes. The choice varies according to your destination, from hot meals that you can pre-order on longer flights to a range of snacks available to purchase on board shorter flights.
Yes. Foldable/collapsible pushchairs and strollers meeting the permissible size and weight of hand baggage may be accepted for carriage in the cabin provided space is available.
Pushchair/stroller should be stowed and secured in the overhead locker. Its stowage must not create an obstruction to cabin crew and passengers movement nor restrict access to safety equipment or emergency exit.
Yes. There's a first-aid kit and first-aid oxygen on the aircraft.
If you lose something on board, contact the arrival airport's lost property department.
Yes. You can take liquids on board as long as they are placed in containers of no more than 100 milliliters (3 fluid ounce) and packed in a clear zipper/slider storage bag. Please check with your departure airport for the latest information.
No. They are not permitted on board or in the baggage hold.
Battery-powered wheelchairs or other mobility aids can be carried only when it's used by passengers with reduced mobility. For more details please check our Special baggage page.
Generally, we don't allow any animals onboard our flights in hand baggage or checked baggage. We might allow carriage of falcons provided there is a special prior approval. For more details please check our Special baggage page.
No. All flydubai aircrafts are non-smoking.
Our fares are designed to give you maximum benefits and flexibility. With three types of Economy Class fares and one type of Business Class fare to choose from, you can plan your journey with absolute convenience. If you're planning to travel on our codeshare flight, we also have fare types for our partner airlines. Select a fare that suits your budget, and travel with comfort and style.
flydubai fares rise as more seats are sold. Seats are sold on a first-come, first-served basis. If you can't get the lowest fare, it simply means one of your fellow passengers has got there first.
Unless applicable laws provide otherwise, we don't offer cash refunds because of processing costs, but if you decide to cancel your flight, we will issue a voucher to use for future travel with flydubai.
Yes. You can choose and pre-book your seat at an additional cost. The cost will depend on the seat you select and will be clearly shown on the seat map during your booking.
We'll issue you with an electronic booking confirmation once your booking has been paid for.
A group is classified as nine or more passengers (adults and children) travelling together under a single booking reference. Special group fares may be available on select routes depending on the number of passengers travelling. You can book group fares for up to 30 passengers by calling our Customer Centre on +971 600 54 44 45. For bookings beyond 30 passengers, email us at email@example.com.
No. We don't allow name changes.
No, unless it's for an infant sharing a parent's seat. If we offered child discounts, adult fares would have to rise to compensate.
However, there are some differences in taxes for children, so if your child is more than 2 years old and less than 11 (for the whole duration of their journey) you should book them as a child. The fare will be the same as an adult fare, but the taxes might be lower.
You can change or cancel your booking through the travel shop who made the original booking or through flydubai Customer Centre.
We have multiple payment options. You can choose to pay online, through our Customer Centre, or our payment partners. You can pay for your booking by using a debit or credit card, cash, flydubai vouchers, Apple Pay, UATP, or through Knet.
Find out more about flydubai payment options.
flydubai is dedicated to making your online payment safe and secure. That's why we've added an extra level of security for payments with Visa, MasterCard and American Express. This protects you against unauthorised use of your credit card.
3D secure is a credit card authentication used by Visa, MasterCard and American Express for online transactions and designed to protect your online purchases. This authentication ensures that even in the case of lost or stolen card, your card cannot be misused online without the knowledge of your IPIN code. When completing an online transaction, you must verify your IPIN along with the rest of your credit or debit card details.
Verified by Visa (VBV) is a service from Visa that lets you shop securely online with your existing Visa Card. Usable only on Verified by Visa sites, this service through a simple checkout process, confirms your identity when you make purchases.
Mastercard SecureCode® is an easy to use, secured online payment service that lets you shop securely. This service through a simple checkout process, confirms your identity when you make purchases on the Internet.
American Express SafeKey® (EMV® 3D Secure) is a service from American Express that uses the latest 3D Secure technology to protect you against fraud while using your card online.
After you enter your credit card details you are requested to enter your personal security code. Your financial institution will authenticate the transaction within seconds, and confirm that you are the individual making the purchase.
It is important for you to understand that the 3D Secure pages are controlled by your card issuing bank and not by flydubai. flydubai will not be able to advise you what to enter here. This is confidential information that only you should know. There are clear instructions on the page to inform you what to enter and where.
If you don't yet have a Verified by Visa or MasterCard SecureCode, you must apply for a 3D Secure IPIN with the bank that issued your credit card, as each bank has its own process.
If you have already enrolled and you enter the details incorrectly, your payment will either be:
In the event that this should happen, we would recommend that you contact your card issuing bank immediately.
Please select "forgotten details" or such like from within the secured page. You will need to follow the instructions that your bank give you.
Your credit card will not be charged. You will be taken back to the payment options page and you can choose to pay with an alternate credit card or through one of our payment partners.
If you have any other questions regarding this process, please contact your card issuing bank for assistance.
Carrying a baggage in the hold increases fuel burn and ground handling costs. So, if you help flydubai reduce these costs by travelling light, flydubai won't make you pay for them. It's only fair.
Each piece must not be larger than 75 cm x 55 cm x 35 cm or weigh more than 32 kg.
If you've pre-purchased a 20 kg, a 30 kg or a 40 kg checked baggage allowance, you can check-in up to 3 pieces.
The combined weight of all pieces must not be more than your pre-purchased checked baggage allowance. No single piece should be larger than 75 cm x 55 cm x 35 cm or weigh more than 32 kg.
Provided there's space in the hold for them, extra weight or pieces of baggage will be charged at a per kilo weight, even if the total weight for all pieces is less than the allowance you purchased.
If there's enough space in the hold for your bag, you'll be charged a per kilo rate depending on your destination.
You can check in over-sized hand baggage at the flydubai check-in desk. You'll be charged at a per kilo rate.
If you're travelling from Jeddah, Madinah, or Taif you can bring up to five litres of Islamic Holy Water (or 'Zamzam’ water) as checked baggage in addition to your applicable baggage allowance, at no extra cost.
If you’re travelling from other cities of Saudi Arabia you can bring up to five litres of holy water, however, it will be considered as part of your checked baggage allowance. If your checked baggage exceeds the baggage allowance stated in your e-ticket or booking confirmation, you will be required to pay the excess baggage fee.
Please note, the holy water must be sealed and safely packed in government approved packaging.
No. You must use the voucher within 6 months. After this, it can't be used and there's no cash refund.
You'll need to contact the Customer Centre. They will re-send the voucher and PIN to your email address. You’ll need to have your original booking reference.
Yes. You can use your voucher to book through any channel.
Any difference between the fare and the value of the voucher will be saved on the same voucher. You can use it for future travel with flydubai.
No, you can use your voucher to pay only for yourself.
If you wish to rebook the flight:
You’ll need to let us know 24 hours before your flight and provide us with a medical certificate stating that you/your family member is unfit to travel on the original departure date. The certificate should be written in Arabic, English or Russian, on the medical letterhead, signed by the doctor and stamped.
If you are writing on behalf of a family member, you will need to provide passport copies for yourself and the person named in the booking, as well as proof of your relationship.
When the valid certificate has been received, any modification fee will be waived and the fare difference will be applied.
If you wish to cancel the flight:
The cancellation fees will apply according to the fare type booked. You’ll need to provide a medical certificate stating that you/your family member is unfit to travel on the original departure date. The certificate should be written in Arabic, English or Russian, on the medical letterhead, signed by the doctor and stamped.
When the valid certificate has been received, the refund will be provided as a voucher with a standard fee of AED 200 per customer per sector.
1. The bookings are exact duplicates, i.e. all details are the same.
In case of an exact duplicate booking, i.e. the date, destination etc. is the same, the cost of the duplicate booking will be refunded to your form of payment. It may take up to 5-6 weeks to appear in your bank statement.
2. The bookings are not exact duplicates, i.e. some details are different.
We are unable to classify a booking as a duplicate if some details vary between the bookings. Where it is not possible to confirm the booking as an exact duplicate, the cost of the booking will be refunded as a flydubai voucher less a standard fee of AED 200.
3. The bookings are exact duplicates but were booked using different distribution channels (e.g. Travel Agent and flydubai.com)
If different distribution channels were used to make the bookings, e.g. a Travel Agent made one booking and the other was made at flydubai.com we are unable to consider it a duplicate booking. You may cancel the booking to a flydubai voucher, cancellation fees will apply according to the fare type booked.
1. Please could you refund my booking to the form of payment?
We will send you a flydubai voucher, which you’ll receive in approx. 1-2 weeks. Where applicable, we may process your refund to your form of payment and it will appear in your statement in approx. 6-7 weeks.
The following documents will be required, as appropriate, if your refund is to your form of payment:
2. The payment was made using a flydubai voucher or Skywards Miles. How will I receive a refund?
Customers who paid for bookings using a flydubai voucher will receive a voucher refund in approx. 1-2 weeks. Likewise, if you paid for your booking by redeeming Skywards Miles, they will be refunded to your Emirates Skywards account. You’ll just need to provide your passport copy (i.e. of the person named in the booking and the person who paid for the booking).
We apologise for any inconvenience caused to your travel schedule.
We’ll refund the cost of the relevant part(s) of the booking to a flydubai voucher upon receipt of the following documents:
A voucher will be issued in the name of the person who paid for the original booking.
A codeshare pertains to an airline marketing services on another airline’s fleet. For example, flydubai markets EK 001 DXB-LHR as FZ 6001.
Interline allows both airlines to book multiple segments to take advantage of each other’s network. It means an airline can connect you from one destination to another destination not on its network, via another airline, while keeping the entire booking in its name. For example, Emirates passengers can travel Cape Town to DXB on Emirates and in Dubai they transfer onto flydubai for the Dubai to Tbilisi segment of the journey.
The operating carrier is the carrier that physically operates the flight. The marketing carrier is the airline that sells the itinerary under their flight code. For example, a flydubai passenger is booked from Zanzibar to Manchester:
Zanzibar to Dubai – FZ688 flydubai operates the sector.
Dubai to Manchester – FZ6020 Emirates operates the sector and flydubai markets the sector.
If you have purchased your tickets from Emirates for joint Emirates and flydubai flights, you should contact Emirates if you have any queries related to your booking.
Likewise, if you’ve purchased your ticket from flydubai, you should contact flydubai. However, both airlines will look after each other’s passengers throughout the journey especially when operational changes are required.
If you’ve purchased your tickets from a travel agent, please contact your travel agent for changes.
flydubai flights numbers in the 6000-6999 series are operated by Emirates, and Emirates flight numbers in the 2000-2499 series are operated by flydubai. The operating carrier will be confirmed during the booking process and clearly stated in your e-ticket or booking confirmation.
Related answers: difference between operating carrier and marketing carrier.
Yes, Emirates Skywards Silver, Gold, and Platinum members will be offered additional checked free baggage allowance on flydubai marketed (Emirates operated) flights. Excess baggage allowance applies to the piece concept only and may vary in accordance with some international airport baggage regulations. Read membership tiers for more information.
Yes. Foldable or collapsible pushchairs and strollers meeting the permissible size and weight of hand baggage may be accepted for carriage in the cabin provided space is available.
Pushchair or stroller should be stowed and secured in the overhead locker. Its stowage must not create an obstruction to cabin crew and passengers movement nor restrict access to safety equipment or emergency exit.
flydubai will continue to operate from Terminal 2 with select flights from Terminal 3 and Al Maktoum International Airport (DWC), and Emirates from Terminal 3, Dubai International Airport. You should check in based on the operating carrier and not the marketing carrier. The terminal number is clearly mentioned at the time of booking and on your e-ticket or booking confirmation (only for Dubai).
Emirates marketed flights on flydubai operated flights will use the 2000 to 2499 series. flydubai marketed flights on Emirates operated flights will use the 6000-6999 series.
Both flydubai and Emirates will be made aware of any delays and disruptions. The airline you are flying with will keep you informed of the situation and help with rebooking your flight if necessary.
However, if you still want to get in touch with us, you can contact flydubai Customer Centre on (+971) 600 54 44 45 or Emirates on (+971) 600 555 555, (+971) 600 577 777.