Frequently asked questions (FAQs)

If you have a question or need help with your flydubai booking, you can find many of the answers here.

Choose a category below to find answers to some of the most commonly asked questions. Once you’ve chosen a category, click on a question to display the answer.

About your flight

What time does check-in open?
The flydubai check-in opens 3 hours before any scheduled departure.
When is the latest I can arrive at the gate before departure?

Boarding gates close 20 minutes before flight departure. If you arrive late, you will not be accepted onto the flight, your baggage will be offloaded and we won't offer a refund.

What happens if I miss my flight?

Effective January 1, 2016, if you’ve purchased a ‘free to change’ economy class ticket and you don’t make your flight (‘no show’), you’ll no longer be able to obtain a refund.

However, within a period of 96 hours of your original flight departure time you will be given the opportunity to rebook your ticket. In such case you’ll have to pay a penalty of AED 365 plus any difference in fare.

Please note that in the event that your ticket is not rebooked within 96 hours of your original flight departure time, your booking will be void and you will not be entitled to any refund.

To rebook your flight, please contact our customer support team by phone or email.

You can also visit the nearest flydubai travel shop. For more information, please read about our fare types and conditions of carriage.

What happens if I'm denied travel?

If you're denied boarding on a flight for which you have a valid booking confirmation, you'll be entitled to travel on the next available flydubai flight. You'll also get refreshments and a flydubai voucher refunding the total amount of your booking. This does not apply if we refuse to carry you for reasons permitted by our Conditions of Carriage.

When do I need an OK to board approval to fly with flydubai?

An OK to board approval from flydubai is mandatory for:

  • Indian citizens flying from Kochi, Thiruvananthapuram, Delhi or Hyderabad.
  • Pakistani citizens flying from Faisalabad, Karachi, Multan, Quetta or Sialkot.

The approval is required only if you have a paper or an electronic visa and not if the visa is stamped in your passport.

When you've paid for your booking, you can contact one of your local flydubai offices or one of the flydubai travel shops in UAE, India or Pakistan (depending on where your visa is being processed) for the approval. Your outbound and return flights must be booked with flydubai. You will need to submit your original visa, passport copy and booking receipt. Nominal charges will apply.

I'm pregnant. Are there restrictions on when I can fly?

You can fly with flydubai as normal up to the end of your 28th week of pregnancy. After that, you can only fly with us if you give us a medical report or letter (signed or officially stamped by a doctor or midwife considered sufficiently qualified by us) in English or Arabic, stating:

  • the date from and up to which the passenger is fit to travel and is fit to fly and in good health
  • the exact number of weeks you have been pregnant
  • your expected date of delivery
  • that the state of the pregnancy is normal

You can't fly with us after end of the 36th week of pregnancy. If you're planning a return flight with us it must be before this.

If you're expecting a multiple birth, such as twins or triplets, you can fly with us as normal up to the end of your 28th week of pregnancy. After that, you can only fly with us if you give us a medical report or letter (see above). You can't fly with us after end of the 32nd week of pregnancy. If you're planning a return flight with us, it must be before this.

What is the age a new born child can be carried with flydubai?
You can travel with a new born child (infant) once they are 7 days old. Whether you're travelling with flydubai or Emirates, the age regulation is the same.
Does flydubai allow unaccompanied children on board?
No. We can’t carry a child under 12 years of age (on the date the relevant flight commences) unless that child is accompanied by a parent or guardian who is at least 16 years of age.

On board

Is there food available on board?

Yes. The choice varies according to your destination, from hot meals that you can pre-order on longer flights to a range of snacks available to purchase on board shorter flights.

Can I take a stroller on board?

No. Strollers need to be checked into the aircraft hold. There's no charge for this.

Is there any medical equipment available on board?

Yes. There's a first-aid kit and first-aid oxygen on the aircraft.

What should I do if I leave something on the plane?

If you lose something on board, contact the arrival airport's lost property department.

Can I take liquids in my hand baggage?

You can take up to 100 ml of liquids on board, but check with your departure airport for the latest information.

Can I travel with fireworks, crackers or party poppers?

No. They are not permitted on board or in the baggage hold.

Can I take a powered wheelchair on board or will you carry it in the hold?

No. Powered wheelchairs need to be transported upright in the aircraft hold or the batteries need to be separated and the wheelchair stored flat. As space is limited in the hold of a Boeing 737, there's a strong possibility that the wheelchair or batteries would be damaged, so we don't carry them.

Can I take a bird or animal on board?

No. We don't allow birds or animals on board because of the extra time it would involve in cleaning the aircraft. More time on the ground would ultimately mean higher fares.

Can I smoke on board?

No. All flydubai aircrafts are non-smoking.

Tickets and fares

What types of fare does flydubai offer?

Our fares are designed to give you maximum benefits and flexibility. With three types of Economy Class fares and one type of Business Class fare to choose from, you can plan your journey with absolute convenience. If you're planning to travel on our codeshare flight, we also have fare types for our partner airlines. Select a fare that suits your budget, and travel with comfort and style.

Our fares types

  • Economy Class: Pay to change, Free to change, and Special offer fares
  • Business Class: Business Class fare

Partner airlines fares types

  • Economy Class
  • Business Class

Find out more about our fares

Why couldn't I get the lowest fare?

flydubai fares rise as more seats are sold. Seats are sold on a first-come, first-served basis. If you can't get the lowest fare, it simply means one of your fellow passengers has got there first.

Can I get a refund on my fare?

Unless applicable laws provide otherwise, we don't offer cash refunds because of processing costs, but if you have a Pay to Change or Free to Change fare and decide to cancel your flight, we will issue a voucher to use for future travel with flydubai.

Can I choose my seat before I fly?

Yes. You can choose and pre-book your seat at an additional cost. The cost will depend on the seat you select and will be clearly shown on the seat map during your booking.

Does flydubai issue tickets?

We'll issue you with an electronic booking confirmation once your booking has been paid for.

How can I get a group fare?

A group is classified as nine or more passengers (adults and children) travelling together under a single booking reference. Special group fares may be available on select routes depending on the number of passengers travelling. You can book group fares for up to 30 passengers by calling our Customer Centre on +971 600 54 44 45. For bookings beyond 30 passengers, email us at

Does flydubai offer child discounts?

No, unless it's for an infant sharing a parent's seat. If we offered child discounts, adult fares would have to rise to compensate.

However, there are some differences in taxes for children, so if your child is more than 2 years old and less than 11 (for the whole duration of their journey) you should book them as a child. The fare will be the same as an adult fare, but the taxes might be lower.

I made my booking through a travel shop – where can I change or cancel it?

You can change or cancel your booking through the travel shop who made the original booking or through flydubai Customer Centre.

Can I pre-select my meals and seat on flights operated by flydubai and Emirates?
If you’re travelling on flight numbers EK 6000 to EK 6500, you’re flying on a flydubai operated flight. If you have the flydubai booking reference, shown on your Emirates Booking Confirmation, you can choose your seat and select your choice of mean through Manage my booking feature on For all other enquires about your flight, you should contact the Emirates Contact Centre, or the travel agent where you purchased your ticket.


Can I pay cash for my booking?

Yes, you can make a cash payment through one of flydubai's payment partners. Your booking will be held for up to 24 hours to give you time to pay.

If you're booking less than 48 hours before departure, you must pay for your booking immediately.

flydubai's payment partners include UAE Exchange, Emirates Post, Emirates NBD and Dubai Islamic Bank in the UAE.

Find a payment partner near you
Can I pay using a credit/debit card?

Yes, you can pay using a credit/debit card. You'll be charged an administration fee for the booking. If you pay with your credit/debit card, flydubai will ask to see it at the airport before you board your flight.

  • If a credit/debit card has been used to pay on behalf of someone else, we'll need to see a photocopy of the front of the credit/debit card and a photocopy of the cardholder's passport at the airport.
  • If you can’t produce these photocopies at the airport, flydubai will not allow you to travel. This is an extra level of security designed to protect you.

Credit/debit cards can’t be used to pay on behalf of someone else travelling to or from Bangladesh, Ethiopia, Nepal, Pakistan, Sri Lanka or Sudan.

What is 3D Secure: Verified by Visa and MasterCard® SecureCode™?

flydubai is dedicated to making your online payment safe and secure. That's why we've added an extra level of security for payments with Visa or MasterCard. This protects you against unauthorised use of your credit card.

3D secure is a credit card authentication created by Visa and MasterCard for online use and designed to protect your online purchases. This authentication ensures that even in the case of lost or stolen card, your card cannot be misused online without the knowledge of your IPIN code. When completing an online transaction, you must verify your IPIN along with the rest of your credit or debit card details.

Verified by Visa (VBV) is a new service from VISA that lets you shop securely online with your existing Visa Card. Usable only on Verified by Visa sites, this service through a simple checkout process, confirms your identity when you make purchases.

MasterCard® SecureCode™ is an easy to use, secured online payment service that lets you shop securely. This service through a simple checkout process, confirms your identity when you make purchases on the Internet.

How does 3D Secure work?

After you enter your credit card details you are requested to enter your personal security code. Your financial institution will authenticate the transaction within seconds, and confirm that you are the individual making the purchase.

It is important for you to understand that the 3D Secure pages are controlled by your card issuing bank and not by flydubai. flydubai will not be able to advise you what to enter here. This is confidential information that only you should know. There are clear instructions on the page to inform you what to enter and where.

How do I get a 3D Secure IPIN?

If you don't yet have a Verified by Visa or MasterCard SecureCode, you must apply for a 3D Secure IPIN with the bank that issued your credit card, as each bank has its own process.

What happens if I enter my credit card details incorrectly?

If you have already enrolled and you enter the details incorrectly, your payment will either be:

  • declined and you will see a message on the final checkout page displaying this
  • you will not be able to complete the transaction process and you will be unable to move from the secured page.

In the event that this should happen, we would recommend that you contact your card issuing bank immediately.

What happens if I have forgotten my log in details?

Please select "forgotten details" or such like from within the secured page. You will need to follow the instructions that your bank give you.

What happens if I cancel the transaction?

Your credit card will not be charged. You will be taken back to the payment options page and you can choose to pay with an alternate credit card or through one of our payment partners.

Any other questions?

If you have any other questions regarding this process, please contact your card issuing bank for assistance.


Other airlines offer an allowance for checked baggage. Why is flydubai different?

Carrying a luggage in the hold increases fuel burn and ground handling costs. So, if you help flydubai reduce these costs by travelling light, flydubai won't make you pay for them. It's only fair.

How big can my bag be?

Each piece must not be larger than 75 cm x 55 cm x 35 cm or weigh more than 32 kg.

What happens if I arrive with more than 3 pieces of checked baggage?

If you've pre-purchased a 20 kg, a 30 kg or a 40 kg checked baggage allowance, you can check-in up to 3 pieces.

The combined weight of all pieces must not be more than your pre-purchased checked baggage allowance. No single piece should be larger than 75 cm x 55 cm x 35 cm or weigh more than 32 kg.

Provided there's space in the hold for them, extra weight or pieces of luggage will be charged at a per kilo weight, even if the total weight for all pieces is less than the allowance you purchased.

What happens if I arrive at the airport and have not already bought a baggage allowance?

If you haven't bought a checked baggage allowance, you'll be charged a per kilo rate provided there's space in the hold for your bags.

Up to 4 hours before departure, you get a discount if you buy a checked baggage allowance online or through the Customer Centre.

What happens if my bag is overweight?

If there's enough space in the hold for your bag, you'll be charged a per kilo rate depending on your destination.

What happens if I arrive at the gate with an over-sized or overweight bag?

You can check in over-sized hand baggage at the flydubai check-in desk. You'll be charged at a per kilo rate.

flydubai vouchers

Can I use my voucher after the expiry date?

No. You must use the voucher within 6 months. After this, it can't be used and there's no cash refund.

I've lost my voucher number / PIN. How can I find out what they are?

You'll need to contact the Customer Centre. They will re-send the voucher and PIN to your email address. You’ll need to have your original booking reference.

Can I use my voucher with a flydubai travel partner?

Yes. You can use your voucher to book through any channel.

What if my voucher is worth more than the fare I want to buy?

Any difference between the fare and the value of the voucher will be saved on the same voucher. You can use it for future travel with flydubai.

Can I use the voucher to make a booking for someone else?

No, you can use your voucher to pay only for yourself.

More ways to book – desktop, tablet and mobile

We’re making it easier for you to book flights with us. Be the first to find out.
  • New and improved look
  • Mobile friendly
  • Quick and easy

You can take part in shaping flydubai’s booking process by testing a pre-release version and letting us know what you think.

During the booking process you can go back to our classic site by clicking on the flydubai logo.