Choose a category below to find answers to some of the most commonly asked questions. Once you’ve chosen a category, click on a question to display the answer.

About your flight

What time does check-in open at the airport?

The flydubai check-in opens 3 hours before any scheduled departure and closes 60 minutes before departure.

Need further assistance?

You can get in touch with us if you have any further queries.

When is the latest I can arrive at the gate before departure?

Boarding gates close 20 minutes before flight departure. If you arrive late, you will not be accepted onto the flight, your baggage will be offloaded and we won't offer a refund.

What terminals do flydubai flights operate from out of Dubai?

flydubai operates flights from Terminal 2 with select flights from Terminal 3 of Dubai International Airport (DXB) and Al Maktoum International Airport (DWC). The airport name and terminal number is clearly mentioned in your booking confirmation.

What happens if I miss my flight?

If you've purchased a 'Lite' or 'Value' fare in Economy Class and you don't make your flight ('no show'), you'll no longer be able to obtain a refund.

If you've purchased a 'Flex' or 'Business' fare, you can rebook your flight within 720 hours (30 days) of your original flight departure time. In such case, you will be charged any difference in the fare. Please note, if you are unable to rebook your flight within the specified time, your booking will be void and you will not be entitled to any refund.

To rebook your flight, please contact our customer support team by phone or email.

You can also visit the nearest flydubai travel shop. For more information, please read about our fare types and conditions of carriage.

Need further assistance?

You can get in touch with us if you have any further queries.

What happens if I'm denied travel?

If you're denied boarding on a flight for which you have a valid booking confirmation, you'll be entitled to travel on the next available flydubai flight. You'll also get refreshments and a flydubai voucher refunding the total amount of your booking. This does not apply if we refuse to carry you for reasons permitted by our Conditions of Carriage.

When do I need an OK to Board approval to fly with flydubai?

An OK to Board approval from flydubai is mandatory for India and Pakistan citizens travelling from the below cities:

Indian citizens: flying from Delhi. The approval is required only if you have a paper visa or an electronic visa with the below conditions:

  • Tourist or Visit visa: OK to Board required in case of ECR passports only.
  • Employment visa: OK to Board required irrespective of ECR or ECNR passports.
  • Stamped visa: OK to Board not required.

Pakistani citizens: flying from Faisalabad, Karachi, Multan, Quetta or Sialkot.

  • The approval is required only if you have a paper visa or an electronic visa.
  • If the visa is stamped on your passport, you do not require OK to Board.

Approval for OK to Board

When you've paid for your booking, you can contact a local flydubai office or one of the flydubai travel shops in UAE, India or Pakistan (depending on where your visa is being processed) for the approval. Nominal charges will apply. Operating hours for flydubai local offices may vary.

Please note: your departure and return flight must be booked with flydubai. Please make sure to submit your original visa, passport copy, and booking receipt. It is your responsibility to obtain the approval prior to your departure. If you arrive at the airport without an OK to Board approval, you will not be allowed to check in and board your flight. flydubai will not be responsible for any losses you may incur as a result, including providing any refund of any amounts paid.

Need further assistance?

You can get in touch with us if you have any further queries.

Can I fly during pregnancy?

You can fly with flydubai as normal up to the end of your 28th week of pregnancy. If you decide to fly after the 28th week of pregnancy, you'll need to provide a medical certificate from your doctor or midwife.

Please check our Flying while pregnant page for more information.

What is the age a new born child can be carried with flydubai?

You can travel with a new born child (infant) once they are 7 days old. Whether you're travelling with flydubai or Emirates, the age regulation is the same.

Does flydubai allow unaccompanied children on board?

No. We can’t carry a child under 12 years of age (on the date the relevant flight commences) unless that child is accompanied by a parent or guardian who is at least 16 years of age.

What is the minimum age of adult passenger to accompany a child or an infant?

Adult passenger must be at least 16 years old or over to accompany a child or an infant and take full responsibility for them during the entire journey.

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