FAQs

ABOUT EMIRATES SKYWARDS

What is Emirates Skywards?

Emirates Skywards is now the loyalty programme for flydubai. This means you’ll be able to earn Skywards Miles, as well as Tier Miles, every time you fly with flydubai or with Emirates, enhancing earning and spending opportunities if you travel with both airlines.

BENEFITS OF ONE PROGRAMME

What are the benefits of one programme?

There are many benefits of having one programme for two airlines:

  • You’ll earn the same currency
  • When you earn the same currency with two airlines, you’ll earn faster and reach rewards faster. You’ll also rise through the tiers of the programme faster, so the benefits of membership get better and better.


  • You can spend your Skywards Miles with flydubai at any time
  • When spending your Skywards Miles with flydubai, you can use them to pay for flights, upgrades and optional extras for any trip, on any day, to any destination because there are no blackout dates.


  • With flydubai you can be flexible with how you pay
  • With flydubai, there’s no minimum balance of Skywards Miles required, so you can pay for any booking with a mix of cash and Skywards Miles. You can even use your Skywards Miles to pay for small things, like a pre-ordered meal to enjoy when you’re on board.


  • You can earn a higher tier status
  • The Emirates Skywards programme has four membership tiers, starting with Blue, then Silver, then Gold and finally Platinum. With each new tier, you’ll enjoy more and more benefits, such as priority check-in as well as additional checked baggage allowances.


  • You can earn and spend Skywards Miles with partners
  • To give you more ways to earn and spend Skywards Miles, there’s a wide selection of global programme partners. And you don’t just earn and spend Skywards Miles with these partners, they’ll also extend exclusive offers to you as an Emirates Skywards member.

JOINING THE PROGRAMME

How can I join Emirates Skywards?

It’s easy to become a member of Emirates Skywards. Just sign up at skywards.flydubai.com/en/login.

The programme costs nothing to join. Just complete the application form and start enjoying the benefits.

EARNING MILES

What is the difference between Skywards Miles and Tier Miles?

There are two types of Miles you can earn when you’re a member of the Emirates Skywards loyalty programme: Skywards Miles and Tier Miles.

  • Skywards Miles are Miles earned through flights with flydubai and Emirates, as well as through promotions and partner offers. These Skywards Miles can be spent on a variety of rewards.
  • Tier Miles are Miles earned only when you fly with flydubai or with Emirates. These Tier Miles will help you reach the next tier of membership, so you enjoy a wider range of benefits.
How are Skywards Miles earned with flydubai calculated?

The Skywards Miles you earn when flying with flydubai are calculated on the basis of your route, your class of travel and your tier status. And once you move beyond the Blue tier, you’ll start to earn additional Skywards Miles based on your tier status.

How are Tier Miles earned?
Tier Miles are earned in addition to Skywards Miles every time you fly with flydubai or with Emirates. And while Tier Miles can’t be spent on rewards, they allow members to rise through the programme’s tiers: from Blue to Silver, Silver to Gold and ultimately Gold to Platinum.

SPENDING MILES

What can I use my Skywards Miles for?

With flydubai, you can use your Skywards Miles to pay for flights for any trip, on any day, to any destination because there are no blackout dates.

And with flydubai, there’s no minimum balance of Skywards Miles required, so you can pay for any booking with a mix of cash and Skywards Miles.

How do I spend my Skywards Miles with flydubai?

It’s easy to spend your Skywards Miles with flydubai. Simply log in to your Emirates Skywards account through flydubai.com or call the flydubai Customer Centre on (+971) 600 54 44 45. You’ll receive a reference number and the booking confirmation will be sent to your registered email address.

MEMBERSHIP TIERS

How can I move up a membership tier?

To move up a tier, you'll need to earn the required amount of Tier Miles by flying with flydubai and/or with Emirates.

Once you’ve reached a new tier, you’ll enjoy the membership privileges of that tier for 14 months, even if you don’t earn enough Tier Miles during the following 12 months to retain your status.

What are the benefits of Emirates Skywards Blue tier status?

As a Blue member, you’ll enjoy the following benefits:

  • Instant upgrades at check-in with Skywards Miles for Emirates flights
  • Unlimited free Wi-Fi in Emirates First Class and Emirates Business Class
  • Discounted Wi-Fi in Emirates Economy Class
  • Discounted lounge access1 for you and your guests in all Emirates First Class and Business Class lounges in Dubai and for you in selected worldwide lounges
  • Waitlist priority for Emirates flights

Important notes:

1 Lounge access terms and conditions apply.

What are the benefits of Emirates Skywards Silver tier status?

You’ll reach the Silver tier once you’ve earned 25,000 Tier Miles with flydubai and/or with Emirates.

As a Silver member, you’ll enjoy all the benefits of Blue, plus:

  • Instant onboard upgrades with Skywards Miles on Emirates flights
  • 25% bonus Skywards Miles on flydubai flights and Emirates flights1
  • Free Emirates Economy Class seat selection3 for you
  • Discounted Emirates First Class lounge access2 for you in Dubai
  • Priority check-in
  • Priority boarding for Emirates flights
  • Guaranteed excess baggage allowances4 with Emirates
  • Free additional 12kg baggage allowance with flydubai if the flight fare is checked baggage inclusive

Important notes:

1 Qualifying flights include flights on Emirates or flydubai, or a codeshare flight marketed by Emirates but operated by another airline.
2 Lounge access terms and conditions apply.
3 Seat selection terms and conditions apply.
4 Guaranteed excess baggage allowances for Silver, Gold and Platinum members applies to the piece concept only and may vary in accordance with some international airport baggage regulations.

What are the benefits of Emirates Skywards Gold tier status?

You’ll reach the Gold tier once you’ve earned 50,000 Tier Miles with flydubai and/or with Emirates.

As a Gold member, you’ll enjoy all the benefits of Blue and Silver, plus:

  • 50% bonus Skywards Miles on flydubai flights and Emirates flights1
  • Unlimited free Wi-Fi on board Emirates flights
  • Free Emirates Economy Class seat selection3 for you and the passengers on your booking
  • Free lounge access for you and one guest in all Emirates Business Class lounges worldwide
  • Discounted Emirates First Class lounge access2 for you in Dubai
  • Priority baggage delivery for Emirates flights
  • A guaranteed seat4 with Emirates, even on fully booked flights
  • Free additional 16kg baggage allowance with flydubai if the flight fare is checked baggage inclusive

Important notes:

1 Qualifying flights include flights on Emirates or flydubai, or a codeshare flight marketed by Emirates but operated by another airline.
2 Lounge access terms and conditions apply.
3 Seat selection terms and conditions apply.
4 Seat guarantee terms and conditions apply.

What are the benefits of Emirates Skywards Platinum tier status?

You’ll reach the Platinum tier once you’ve earned 150,000 Tier Miles or more with flydubai and/or with Emirates.

As a Platinum member, you’ll enjoy all the benefits of Blue, Silver and Gold, plus:

  • First Class check-in and baggage delivery with Emirates flights
  • Free lounge access for you and your guests to all Emirates Business Class lounges worldwide
  • Discounted lounge access2 for extra guests to Emirates lounges in Dubai and selected lounges worldwide
  • 75% bonus Skywards Miles on flydubai flights and Emirates flights1
  • Gold tier membership for a spouse, partner or friend
  • Classic Flex Plus reward tickets3 on Emirates, even flights in high demand
  • Free additional 20kg baggage allowance with flydubai if the flight fare is checked baggage inclusive

Important notes:

1 Qualifying flights include flights on Emirates or flydubai, or a codeshare flight marketed by Emirates but operated by another airline.
2 Lounge access terms and conditions apply.
3 Classic Flex Plus reward tickets are available via Emirates contact centres.

ERRORS

Error 702: first and last name mismatch

You may encounter an error 702 when the first and last name in your booking reference or e-ticket does not match the information in your Emirates Skywards profile. Please check the details and try again. If you continue to receive this error, please send us a copy of your passport, Emirates Skywards number, and the e-ticket or booking reference number to the relevant email address for your tier:

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