Flight disruptions

You can rebook free of charge if:

• We cancel your flight.
• We change your flight so it departs:
  • 1 hour or more earlier
    or
  • 3 hours or more later
• We make a schedule change that causes you to miss a connection with flydubai or one of our codeshare or interline partners, provided all flights are on the same booking.

You may:

• Rebook to another flydubai flight within 30 days before or after your original travel date at no additional cost, or
• Travel on the next available scheduled flight to the same destination at no additional cost.

If you choose to travel more than 30 days before or after your original travel date, no rebooking fee will apply. However, any difference in fare must be paid.

If you choose not to travel, any eligible refund, including unused sectors, will be issued as a flydubai voucher.

You can rebook free of charge if:

• We cancel your flight.
• We change your flight so it departs:
  • 20 minutes or more earlier
    or
  • 1 hour or more later
• We make a schedule change that causes you to miss a connection with flydubai or one of our codeshare or interline partners, provided all flights are on the same booking.

You may:

• Rebook to another flydubai flight within 30 days before or after your original travel date at no additional cost, or
• Travel on the next available scheduled flight to the same destination at no additional cost.

If you choose to travel more than 30 days before or after your original travel date, no rebooking fee will apply. However, any difference in fare must be paid.

If you choose not to travel, any eligible refund, including unused sectors, will be issued as a flydubai voucher.

We'll notify you using the contact details (email, phone number or SMS) provided during your booking. Please make sure your contact details are accurate and up to date, whether you booked directly with us or through a travel agent.

If you have a confirmed flydubai booking, you may be able to rebook your journey to the same destination or receive a flydubai voucher if you choose not to travel. The options available depend on when the disruption occurs.

Yes. If your flight is cancelled or meets the applicable schedule change thresholds, you can rebook to another flydubai flight within 30 days before or after your original travel date, or travel on the next available scheduled flight to the same destination, at no additional cost.

You can still rebook your flight without paying a rebooking fee. However, if your new flight is more expensive, you'll need to pay any applicable fare difference.

If you're eligible and choose not to travel following a qualifying flight cancellation or schedule change, any refund, including the value of any unused sectors, will be issued as a flydubai voucher.

1. Use the widget on top of this page or go to 'Manage Booking'
   
2. Enter your last name and booking reference number
3. Click on 'View booking'
4. Choose from the available options to change your flight, or request a refund

We understand that baggage is an important part of your journey. If your baggage did not arrive with you or is damaged, we will do everything we can to recover, repair and return your baggage to you.

For more details please visit our Delayed or damaged baggage page.

If you miss a connection with us or one of our partner airlines (codeshare or interline) due to a schedule change made by us (where the connection is included on the same booking) you have the following options: 

Rebooking

• You can rebook, free of charge, to travel up to 30 days from your original date of travel or to the next scheduled flight, and you will not be required to pay a penalty or difference in fare.
• If you choose to rebook more than 30 days from your original date of travel, no penalty will be payable. However, any difference in fare will need to be paid.

Refund

• You can request a refund to flydubai voucher. A flydubai voucher can be used before the expiry date for booking on any available future date and only by the passenger on whose name it was issued.

You can call our Customer Centre on (+971) 600 54 44 45 for assistance. If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking options.

If your ticket was issued by a travel agent or another airline, please contact the company that issued your ticket. They will assist you with your available rebooking or refund options.