Disruptions and cancellations

We will notify you in advance (via phone, email, or SMS) using the contact details you provided during booking. Be sure these details are accurate, whether you booked directly through us or through a travel agent.

If, more than 72 hours before the scheduled time of departure, we make a schedule change and:

• your flight is departing early by 1 hour or more; or
• your flight is departing later by 3 hours or more.

or

If, within 72 hours before the scheduled time of departure, we make a schedule change and:

• your flight is departing early by 20 minutes or more; or
• your flight is departing later by 1 hour or more.

You have the following options: 

Rebooking

• You can rebook, free of charge, to travel up to 10 days from your original date of travel or to the next scheduled flight and you will not be required to pay a penalty or difference in fare.
• If you choose to rebook more than 10 days from your original date of travel, no penalty will be payable. However, any difference in fare will need to be paid.

Refund

• You can request a refund to flydubai voucher. A flydubai voucher can be used before the expiry date for booking on any available future date and only by the passenger on whose name it was issued.

You can call our Customer Centre on (+971) 600 54 44 45 for assistance. If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.

If you miss a connection with us or one of our partner (codeshare and interline) airlines, due to a schedule change made by us (where the connection is included on the same booking) you have the following options: 

Rebooking

• You can rebook, free of charge, to travel up to 10 days from your original date of travel or to the next scheduled flight and you will not be required to pay a penalty or difference in fare.
• If you choose to rebook more than 10 days from your original date of travel, no penalty will be payable. However, any difference in fare will need to be paid.

Refund

• You can request a refund to flydubai voucher. A flydubai voucher can be used before the expiry date for booking on any available future date and only by the passenger on whose name it was issued.

You can call our Customer Centre on (+971) 600 54 44 45 for assistance. If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.

If your flight is cancelled, the following options are available to you:

Rebooking

• You can rebook, free of charge, to travel up to 10 days from your original date of travel or to the next scheduled flight and you will not be required to pay a penalty or difference in fare.
• If you choose to rebook more than 10 days from your original date of travel, no penalty will be payable. However, any difference in fare will need to be paid.

Refund

• If you do not wish to rebook your cancelled flight, you can request a refund via Manage booking.

If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.

1. Go to 'Manage Booking'
   
2. Enter your last name and booking reference number
3. Click on 'View booking'
4. Select the option to accept the new flight, view more flights or request a refund

If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.