If you are travelling with your own wheelchair or require wheelchair assistance at the airport, we can arrange it for you in advance to make your journey more comfortable.

Wheelchair assistance at the airport

We offer three types of wheelchair assistance depending on your condition and individual needs.


Type of assistanceLevel of mobility

WCHR | Wheelchair to the ramp

Assistance is provided up to the ramp of the aircraft where passenger walks up the stairs and to the seat unassisted.

  • Passenger can walk up and down the stairs and move around the aircraft cabin unassisted;
  • Passenger can take care of his/her own needs on board the aircraft without assistance.

WCHS | Wheelchair up the stairs

Assistance is provided up to the aircraft door and passenger walks to the seat unassisted.

  • Passenger is unable walk up and/or down the stairs, but can move around the aircraft cabin unassisted;
  • Passenger can take care of his/her own needs on board the aircraft without assistance.

WCHC | Wheelchair to the cabin seat*

Assistance is provided up to the passenger's seat on board the aircraft.

  • Passenger may be completely immobile, and is unable move around the aircraft cabin unassisted;
  • Passenger is unable take care of his/her own needs on board the aircraft.
WCHR | Wheelchair to the ramp
Assistance is provided up to the ramp of the aircraft where passenger walks up the stairs and to the seat unassisted.
  • Passenger can walk up and down the stairs and move around the aircraft cabin unassisted;
  • Passenger can take care of his/her own needs on board the aircraft without assistance.
WCHS | Wheelchair up the stairs
Assistance is provided up to the aircraft door and passenger walks to the seat unassisted.
  • Passenger is unable walk up and/or down the stairs, but can move around the aircraft cabin unassisted;
  • Passenger can take care of his/her own needs on board the aircraft without assistance.
WCHC | Wheelchair to the cabin seat*
Assistance is provided up to the passenger's seat on board the aircraft.
  • Passenger may be completely immobile, and is unable move around the aircraft cabin unassisted;
  • Passenger is unable take care of his/her own needs on board the aircraft.

*Passengers that require this type of assistance have to carry a medical certificate in English signed by a certified medical practitioner confirming that they are fit to fly. Passengers will have to travel with a companion/helper who can assist them on board the aircraft (including meals, visit to the washroom etc.) and in case of an emergency.

How to request wheelchair assistance

You need to request wheelchair assistance at least 24 hours prior to departure and before checking in online to make sure it’s available and arranged for you when you arrive at the airport.

 
Mobility-assistance-call-center-300x200

Customer Centre


 Through our Customer Centre on (+971) 600 54 44 45

 
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flydubai Travel Shop


By visiting one of our
Travel shops

 
Mobility-assistance-call-center-304x200

Customer Centre

 Through our Customer Centre on (+971) 600 54 44 45

Mobility-assistance-travel-shop-304x200jpg

flydubai Travel Shop

By visiting one of our Travel shops

Important

  • Arrive 3 hours before your flight departure to make all arrangements at the time of check-in.
  • Carry relevant medical certificates, as well as doctor prescriptions in case you need to have any medications with you on board.
  • All passengers with reduced mobility need to be able to use a regular aircraft seat with seatback in an upright position during taxi, take-off and landing.
  • For safety reasons passengers with reduced mobility can’t select a seat in an emergency exit row.

Flying with your own wheelchair or mobility aid

Wheelchair

  • We'll carry your wheelchair free of charge in addition to your checked baggage. Please get in touch with us if your wheelchair is part of sporting equipment.
  • At most airports you’ll be able to bring your wheelchair up to the boarding gate where it'll be taken and put in the hold for the flight. It'll be waiting in the baggage hall when you arrive at your destination.
  • We accept any standard size wheelchairs of max 100 kg weight. Carriage of wheelchairs heavier than 100 kg is subject to prior approval. Any modified or non-standard models of wheelchairs might require review prior to acceptance.
  • If you are travelling with a battery-powered wheelchair or mobility device, please read the guidelines below.

Mobility aid or assistive device

The following types of mobility aids or assistive devices can be taken in the cabin, provided they meet safety and security rules and regulations and do not have any sharp edges or parts.

  • Canes (including quad canes and forearm canes);
  • Crutches (including axillary underarm crutches and lofstrand forearm crutches);
  • Walkers (including rollators and knee walkers).

For safety reasons our cabin crew members will stow your mobility aid device in the overhead locker during taxi, take-off and landing.

Battery-powered wheelchairs and other mobility aids

Battery-powered wheelchairs or other mobility aids can only be carried when they are used by passengers with restricted mobility.

If you’re travelling with a battery-powered wheelchair or other mobility aid, please notify us 48 hours before your flight departure and provide us with details about the wheelchair dimensions, weight, and the type of battery used.

Packaging batteries

Battery-powered or electric wheelchairs are only accepted as checked baggage free of charge provided the passenger travelling on the same flight and it has been prepared for transport.

While packaging the batteries certain safety precautions must be taken:

  • The batteries must not be damaged or leaking.
  • If the batteries are disconnected or removed from the wheelchair, they must be protected in a wheelchair battery box (normally provided with wheelchair).
  • The battery box must be leak tight and resistant to battery fluid.
  • Battery must be protected against activation and short circuit and must be placed upright in a battery box.
  • Electrical connection must be prevented so the wheelchair is not activated or switched on during the flight.
  • Installed batteries must be securely attached to the equipment.

Please note: flydubai is not responsible for packaging batteries.

Wheelchairs powered by lithium or lithium-ion battery restrictions:

  • The battery must not exceed 300 Wh, or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.
  • A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried.

Travelling with a battery-powered wheelchair with our partner airline

  • If you have an onward connection with our partner airline, please ensure the other carrier is notified about the battery-powered or electric wheelchair.
  • You must provide a proof that the onward carrier will accept the wheelchair. If you are unable to provide proof of acceptance, you will not be allowed to carry the wheelchair.
  • Personal wheelchairs cannot be collected at transit or stopover airports. The wheelchair will be returned to you at the baggage reclaim area at your destination. You must request for assistance from the partner airline during transit or stopovers.

Onboard wheelchairs

All our aircraft are equipped with a foldable wheelchair which you can use to move between your seat and washroom.

Our cabin crew will provide you the wheelchair on request; however, you need to be able to get in and out of the wheelchair and use washroom facilities on your own or with the help of your travel companion.

Frequently asked questions

Can I take my own wheelchair in the cabin?

No, you'll need to check in your wheelchair, and it'll be carried in the hold.

Do I need to pay to check in my wheelchair?

No, we'll carry your wheelchair free of charge in addition to your checked baggage provided it's a standard size wheelchair and doesn't weigh more than 100 kg. Any modified or non-standard models of wheelchairs might require review prior to acceptance.

Can I take my wheelchair and cane/crutches/walker on board?

You can take your cane/crutches/walker with you in the cabin, but your wheelchair will be carried in the hold.

Is wheelchair assistance free at the airport?

Yes, we provide wheelchair assistance free of charge. You just need to request it at least 24 hours prior to departure and before checking in online to make sure it's available and arranged for you when you arrive at the airport.

Can I book wheelchair assistance at the airport?

We can't guarantee availability of wheelchairs on request, so we recommend booking your wheelchair assistance at least 24 hours prior to departure and before checking in online.

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