Terms and conditions

1. Agreement and terms of website use


Thank you for visiting flydubai's website www.flydubai.com (the 'website'). This website is owned and managed by Dubai Aviation Corporation (trading as and hereinafter referred to as "flydubai").

The website is owned and operated by flydubai, whose principal office is at Dubai International Airport, Terminal 2, PO Box 353, Dubai, United Arab Emirates. flydubai is a Dubai corporation formed by the Government of Dubai in July 2008.

Your use of the website www.flydubai.com and our Company Information, as a guest or registered user, is subject to these terms and conditions. By using our website, you (unconditionally and irrevocably) confirm, agree and accept all of these terms and conditions. flydubai reserves the right to change these terms and conditions without notice. If you do not agree to these terms of use, you must not use our website.

You represent and warrant that you possess the legal right and ability to enter into this agreement and to use this website in accordance with all terms and conditions herein.

You confirm to flydubai that you are of applicable legal age or over and have the ability to enter legally binding contracts through this website. You agree that you will be responsible for all payments due to us for bookings made by you or another person using your login information.

These terms of use refer to the following additional terms, which shall also apply to your use of our website:

  • Our Privacy Policy. This sets out the terms upon which we process, store and manage any personal data we collect from you, or that you agree to provide to us.
  • Our Acceptable Use Policy. This sets out the permitted uses and any prohibited activity or use in relation to our website. When using our site, you must comply with the Acceptable Use Policy at all times.
  • Our Cookie Policy. This explains the use of cookies on our site and relevant information.
  • Our Website Terms and Conditions and Conditions of Carriage. These terms and conditions will apply if you enter into a booking with us.
2. Ownership of company information

Information concerning flydubai and its services, including flight schedules, routes, fares, text, graphics, button icons, audio and video clips, digital downloads, data compilations (including customer, recruitment, employment and human resources information and/or data), logos and information regarding the status of our flights, etc. is referred to as "Company Information". flydubai owns all intellectual property rights in our site including, but not limited to, copyrights, trademarks, service marks, logos, intellectual property and trade names related to the Company Information and the Company Information is proprietary to flydubai. All legal rights are reserved in respect of Company Information in their entirety and without limitation.

You may print or download one copy of any relevant extracts or pages from our site for your personal use. You must not amend or modify any paper or digital extracts of our site that you may have downloaded or use any photographs, video/audio sequences, illustrations, graphics or logos separately from accompanying text. Any materials, prints, copies or downloads obtained in breach of these terms of use will lead to the termination of your right to use our website and you must destroy or return any materials in your possession.

You must not use any part of the content of our site for commercial purposes without obtaining a license from us to do so.

Any use of the content of our site and the authors of such content but must always be acknowledged.

3. Modification of terms and site

We may change these terms and conditions at any time without advance notice. Changed terms will become effective and you will be bound automatically once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through this website. Your continued use of this website after any change means you have accepted the amended and/or changed terms and conditions.

We may update, revise or change the content on our site from time to time. We do not warrant or guarantee that our site, or any content featured on it, will be free from errors or omissions.

4. Disclaimer of warranties and limitation of liability


Our site is made available free of charge to you. Your access to and use of software and other materials on, or through, this website is solely at your own discretion and risk. We make no warranty and/or guarantee whatsoever about the reliability, applicability, operation, stability or virus free nature of such software.

We have taken steps to ensure the information provided by us on this website is accurate. However, we cannot and have not checked the accuracy of all information, content and data provided by external and third party sources, for example, by the providers of other information, or of other parties linked to or from the website.

Commentary and other materials posted on our website are not intended to amount to advice or guidance upon which any reliance should be placed. We therefore disclaim all liability and responsibility whatsoever and howsoever arising from any reliance or guidance placed on such materials or information by any visitor to our website, or by anyone who may be informed or act upon any of its contents.

We aim to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service or services we provide on the website without notice. Also, your access to the website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our website is unavailable at any time or period.

You are responsible for making all arrangements necessary for you to have access to our site.

In addition, you are responsible for ensuring all persons accessing our site through your internet connection and in your home country are fully aware of the existence of these terms of use and other applicable terms and conditions, and that they fully comply with them.

Account and Passwords

Where you are provided with a user name, code or password or similar information forming part of our security procedures, you must treat this information as confidential at all times. This information must not be disclosed.

flydubai reserves the right to withdraw or disable any user name, code or password at any time if in our opinion you have failed to comply with any of the provisions of these terms of use.

It is your responsibility to notify us if you know or suspect that anyone other than you is aware of your user name, code or password. All such notifications must be made to letstalk@flydubai.com.

Disclaimer of warranty

To the maximum extent permitted by applicable law, we disclaim all warranties and/or guarantees relating to the information, data, software, applicability, products and/or services contained in this website. All such information is provided 'as is' without warranty of any kind. We hereby disclaim all warranties and conditions with regard to this information, software, data, products and services contained in this website including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement irrespective of jurisdiction.

Limitation of liability

In no event whatsoever will we be liable for any claims, liabilities, losses, judgments, suits, damages, penalties, fines, duties, taxes, or similar whether or not they are direct, special, indirect, incidental, consequential (including among other things loss of, business, revenue or profits), and/or loss of business opportunity, goodwill or reputation, loss of opportunity in any form, punitive, or exemplary, damages of any kind or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, strict liability or otherwise) even if foreseeable, arising out of or in connection with (and irrespective of jurisdiction):

access to, or use of this website, or delay or inability to use this website, or any information contained in this website; or,

any matter arising out of or in connection with these terms and/or the website; or

the availability and utility of products and services (except carriage by air performed by us).

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, mobile communication device, applications, computer programmes, data or any other material due to your use of our site or downloading any content from it, or any website linked to it. Nothing in this limitation of liability shall exclude liabilities not permitted to be excluded by applicable law.

Any carriage by air using a booking obtained using this website shall be subject to the conditions of carriage of the relevant carrier and may also be subject to the Warsaw Convention, Montreal Convention or UAE law, which may limit the carrier's liability in certain circumstances. You should refer to the note on conditions of carriage set out below.

Any rights not expressly granted herein are reserved by us.

5. Indemnity

As a condition of use of this website, you agree to hold us harmless and indemnify us from and against any and all liabilities, losses, claims, expenses (including attorney's fees) and damages arising out or in connection with claims resulting from your use of this website, including without limitation any claims or losses alleging facts that if true would constitute a breach by you of these terms and conditions.

6. Links to the websites of third parties

The website may have links to Preferred Partner websites which are not operated, controlled or maintained by flydubai. We do not operate or control in any respect any information, data, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility and risk for use of third party links and pointers.

7. Limitations on use

You agree to use this website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the website only for personal, non-commercial use.

We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.

You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the website are your sole responsibility.

You agree to not abuse the website - 'abuse' includes, without limitation, using the website to:

  • defame, harass, stalk, threaten, abuse or otherwise violate others' rights as defined by applicable law;
  • harm or interfere with the operation of others' computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses;
  • violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software;
  • omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark;
  • transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information;
  • download or upload files that are unlawful to distribute through the website;
  • transmit any information or software obtained through the website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the website;
  • cause an excessively large load on the infrastructure of the website;
  • cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimises, covers, or otherwise inhibits the full display of the website;
  • use the website in any way which depletes website infrastructural resources, slows the website, or interferes with the normal operation of our site;
  • falsely use a password or personal identification number during logging into the website, or misrepresent one's identity or authority to act on behalf of another;
  • violate this agreement in any other manner.

Since we provide services and products in many parts of the world, this website (and its links and pointers) may refer to certain goods, products and/or services that are not available in your area. A reference to goods, products and/or services without limiting their geographical scope does not imply that we offer or intend to offer the same in all locations.

Uploading Content to our Site

If you choose to make use of a feature permitting you to upload content to our site, or to make contact with other users of our site, you must comply with the content requirements and standards set out in our Acceptable Use Policy.

You confirm and warrant that any information uploaded complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

Any content you upload will automatically be considered as non-confidential and we have the sole right to use, copy, distribute and disclose such content within flydubai, affiliates and third parties for any purpose whatsoever including, but not limited to, performance of a flight booking, dietary requirements, recruitment/careers, human resources and employment processing and any other purpose for which the content may, at the discretion of flydubai, have been uploaded.

We reserve the right to disclose your identity to any third parties claiming that any content uploaded or posted by you to our site is a contravention of their intellectual property rights or their right to privacy.

We will not be liable or responsible to any third party in respect of any content posted by you or any other user of our site.

We reserve the right to remove any posts or uploads you make to our site if, in our opinion, your post does not comply with the content requirements and standards set out in our Acceptable Use Policy.

8. Copyright and trademark notices

All content of this website is © flydubai 2009 - 2016. All rights reserved.

This site is for your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website. flydubai and any other product or trade names of Dubai Aviation Corporation referenced herein are our service marks or registered service marks. Other product and company names mentioned herein may be the trademarks of their respective owners.

9. Security of information

We will take all reasonable measures to ensure information you transmit to us using the website will remain confidential and protected from unauthorised access. Despite those measures, we do not warrant unauthorised access to that information can never happen. We will not be liable for any such unauthorised access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

To ensure secure online payment and all other transactions of personal data, the website uses a technology called Secure Socket Layer (SSL). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. A closed lock on the browser window indicates a secure connection. For further information, please consult your browser's security specifications. If your browser is equipped with SSL your transaction will automatically be secured.

10. Conditions of carriage

The carriage of passengers and their baggage by air will be subject to the conditions of carriage of the carrier concerned. With respect to our flights, please read our general conditions of carriage for passengers and baggage.

11. Website contact

Please use the Contact us section of the website to get in touch with the flydubai call centre and an agent will assist you with your query.

12. Web browser compatibility

To view www.flydubai.com and purchase travel online, we recommend you use a web browser equivalent to Chrome;40+, Microsoft Internet Explorer 11, Firefox 38+ or Safari 8+. The browser you use must support Secure Socket Layer (SSL) encryption and JavaScript. Disabling any of these features or using older non-compatible browsers may reduce site functionality.

To determine which browser you are running, click on "Help" at the top of the browser and select the "About" menu item that describes your browser.

Please note that any "Beta" or "Preview" version of a browser may not properly work with these pages.

13. Applicable law and jurisdiction

These web terms of use, shall be governed by, and construed in accordance with, the laws of the Emirate of Dubai, United Arab Emirates. We agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai, United Arab Emirates, in the event of a dispute.

More ways to book – desktop, tablet and mobile

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You can take part in shaping flydubai’s booking process by testing a pre-release version and letting us know what you think.

During the booking process you can go back to our classic site by clicking on the flydubai logo.