Operational updates

flydubai flights to be operated by Smartwings

Published on: 14 October 2022, 10:40 Dubai (GMT+4)

flydubai has leased four Next-Generation Boeing 737-800 aircraft from Smartwings to add more capacity between 17 November 2022 and 16 January 2023. Read more

As flydubai prepares for a busy travel period this winter, the decision to lease the aircraft from the Czech Republic-based airline will allow more passengers to travel to their chosen destination throughout the busy season.

The all-Economy Class aircraft will operate on select routes on the flydubai network including Chattogram, Colombo, Dhaka, Karachi, Multan, Muscat and Sialkot.

If your flight is operated by Smartwings you will be notified prior to your travel date.

Please find below the answers to some questions that you may have regarding your Smartwings operated flight. If you would still like to talk to us about your booking, please call our Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com or send us a private message on Facebook


Flight itineraryIf your flight is operated by Smartwings you will be notified before your flight, by email or SMS.
Baggage allowanceYour baggage allowance remains unchanged. You can read more here.
Seat allocationThe seating layout on board Smartwings’ aircraft is similar to our all-economy aircraft configuration. If you have already selected your seat, we will do our best to assign a similar seat.
Inflight entertainmentInflight Entertainment will not be available on these flights.
Onboard WiFiOnboard WiFi will not be available on these flights.
SkywardsSkywards Miles and Tier Miles can be earned on these flights.
MealsDuring the flight you’ll be offered a meal and there will be no additional food and beverage available for purchase on board.
Online check-inYou can read all about Online check-in here.
flydubai ShopOur duty-free products will not be available on these flights.
Lounge accessLounge access will be offered as per your original booking and customer eligibility.
Business ClassBusiness Class is not available on these flights. If you have previously booked to travel in Business Class and your flight is now operated by Smartwings, you will be offered a refund.
RebookingStandard policy applies. You can read more here.
CancellationStandard policy applies. You can read more here.
Flight itineraryIf your flight is operated by Smartwings you will be notified before your flight, by email or SMS.
Baggage allowanceYour baggage allowance remains unchanged. You can read more here.
Seat allocationThe seating layout on board Smartwings’ aircraft is similar to our all-economy aircraft configuration. If you have already selected your seat, we will do our best to assign a similar seat.
Inflight entertainmentInflight Entertainment will not be available on these flights.
Onboard WiFiOnboard WiFi will not be available on these flights.
SkywardsSkywards Miles and Tier Miles can be earned on these flights.
MealsDuring the flight you’ll be offered a meal and there will be no additional food and beverage available for purchase on board.
Online check-inYou can read all about Online check-in here.
flydubai ShopOur duty-free products will not be available on these flights.
Lounge accessLounge access will be offered as per your original booking and customer eligibility.
Business ClassBusiness Class is not available on these flights. If you have previously booked to travel in Business Class and your flight is now operated by Smartwings, you will be offered a refund.
RebookingStandard policy applies. You can read more here.
CancellationStandard policy applies. You can read more here.
Change of airport in Doha from 15 September to 30 December 2022

Last updated: 08 September 2022, 09:36 Dubai (GMT+4)

From 15 September to 30 December 2022 all flydubai flights between Dubai and Doha will depart from and arrive at Doha International Airport (DIA) instead of Hamad International Airport (DOH). Read more

Please note that transit connecting flights are not permitted via Doha International Airport (DIA).

If you have already made a booking with us and provided your contact details, your updated travel itinerary will be sent to the email address you registered at the time of booking.

Travelling to/from Saudi Arabia during Umrah season

Last updated: 23 August 2022, 11:42 Dubai (GMT+4)

Travel requirements for passengers travelling to/from Jeddah, Madinah, Taif or Yanbu during Umrah season. Read more

For more information please visit our Travelling to/from Saudi Arabia during Umrah season page.
Travel requirements and COVID-19 hub

Published on: 11 April 2022, 13:11 Dubai (GMT+4)

Learn more about latest travel requirements and how we're making sure you're protected while flying with us. Read more

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