Choose a category below to find answers to some of the most commonly asked questions. Once you’ve chosen a category, click on a question to display the answer.


How do I pay for my flight booking?

We have multiple payment options. You can choose to pay online, through our Customer Centre, or our payment partners. You can pay for your booking by using a debit or credit card, cash, flydubai vouchers, Apple Pay, UATP, or through Knet.

Find out more about flydubai payment options.

Need further assistance?

You can get in touch with us if you have any further queries.

What is 3D Secure: Verified by Visa, Mastercard SecureCode® and American Express SafeKey®?

flydubai is dedicated to making your online payment safe and secure. That's why we've added an extra level of security for payments with Visa, MasterCard and American Express. This protects you against unauthorised use of your credit card.

3D secure is a credit card authentication used by Visa, MasterCard and American Express for online transactions and designed to protect your online purchases. This authentication ensures that even in the case of lost or stolen card, your card cannot be misused online without the knowledge of your IPIN code. When completing an online transaction, you must verify your IPIN along with the rest of your credit or debit card details.

Verified by Visa (VBV) is a service from Visa that lets you shop securely online with your existing Visa Card. Usable only on Verified by Visa sites, this service through a simple checkout process, confirms your identity when you make purchases.

Mastercard SecureCode® is an easy to use, secured online payment service that lets you shop securely. This service through a simple checkout process, confirms your identity when you make purchases on the Internet.

American Express SafeKey® (EMV® 3D Secure) is a service from American Express that uses the latest 3D Secure technology to protect you against fraud while using your card online.

How does 3D Secure work?

After you enter your credit card details you are requested to enter your personal security code. Your financial institution will authenticate the transaction within seconds, and confirm that you are the individual making the purchase.

It is important for you to understand that the 3D Secure pages are controlled by your card issuing bank and not by flydubai. flydubai will not be able to advise you what to enter here. This is confidential information that only you should know. There are clear instructions on the page to inform you what to enter and where.

How do I get a 3D Secure IPIN?

If you don't yet have a Verified by Visa or MasterCard SecureCode, you must apply for a 3D Secure IPIN with the bank that issued your credit card, as each bank has its own process.

What happens if I enter my credit card details incorrectly?

If you have already enrolled and you enter the details incorrectly, your payment will either be:

  • declined and you will see a message on the final checkout page displaying this
  • you will not be able to complete the transaction process and you will be unable to move from the secured page.

In the event that this should happen, we would recommend that you contact your card issuing bank immediately.

What happens if I have forgotten my log in details?

Please select "forgotten details" or such like from within the secured page. You will need to follow the instructions that your bank give you.

What happens if I cancel the transaction?

Your credit card will not be charged. You will be taken back to the payment options page and you can choose to pay with an alternate credit card or through one of our payment partners.

Any other questions?

If you have any other questions regarding this process, please contact your card issuing bank for assistance.

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