Operational updates

The safety and wellbeing of our passengers, crew and operations remain our highest priority. This temporary suspension will allow the relevant authorities to continue their work and establish all the facts surrounding the incident.

We are fully committed to supporting the ongoing investigation and maintaining the highest safety standards across our network. We remain in close coordination with government authorities, regulators and airport stakeholders and will review the suspension as more information becomes available.

We apologise to passengers whose travel plans have been affected and are working to provide support and alternative arrangements where possible.

Flights to Salerno Costa d'Amalfi and Cilento Airport (QSR) are now available for booking on flydubai.com. For the latest flight schedules, please refer to our timetable.

We appreciate your understanding and look forward to welcoming you on board soon.

We also advise our customers to refer to the latest guidance issued by the official local government and public health authorities. flydubai maintains its safety procedures in line with the highest international standards.

• The form can be completed on the India Bureau of Immigration website or the “Indian Visa SuSwagatam” Mobile App.
• The form must be submitted no earlier than 72 hours and no later than 24 hours before your flight’s departure.
• There is no registration fee for submitting the e-Arrival Card online.
• The physical paper landing cards will no longer be valid.
• Passengers who do not complete the form in advance may face delays at immigration upon arrival in India.

• Flights FZ 843 and FZ 844 on 25 February will be the last flights operating from Terminal 3.
• Flights FZ 849 and FZ 850 on 25 February will be the first flights operating from Terminal 5.

Important notes:

• This requirement applies to all destinations, including GCC countries, regardless of local entry rules.
• Passengers whose documents do not meet this requirement will not be allowed to check in.

We strongly recommend verifying your passport or Emirates ID validity well in advance to avoid disruptions.

Passport renewal services

If your passport is close to expiry, renewal services are available at:

• Terminal 3, Dubai International (DXB) – Arrival Level Immigration Offices
• The renewal process typically takes around 30 minutes, depending on passenger volume.

Who is affected:

• Non-EU/Schengen nationals , including UAE passport holders, travelling to or from Schengen countries for short stays (up to 90 days in any 180-day period).

Who is not affected:

• EU citizens , Schengen residents , and holders of long-stay visas or residence permits .

What to expect:

• On your first arrival, border officials will collect:
  • Biometric data (fingerprints and facial image)
  • Passport details
• On future visits, this information will already be stored, and your entry/exit will be recorded digitally.

Passengers are advised to allow extra time at border checks , especially during their first trip after the implementation of new system.

For more information, visit the official EU EES information page.