Operational updates

Tropical storm update

Due to the forecasted tropical storm over the Arabian Sea, flydubai has rerouted a number of its flights as a precaution. The affected East African flights will now operate over the Saudi airspace. We will continue to monitor the situation and update our flight schedule accordingly.

We apologise for any inconvenience caused to our passengers by the adverse weather conditions. The safety of our passengers remain our number one priority.

flydubai flights to Aqaba

flydubai flights to Aqaba from 16 June have been cancelled. Passengers who have purchased tickets for travel between Dubai and Aqaba are advised to contact their Travel Agent or our Contact Centre in Dubai on (+971) 600 54 44 45 to rebook to or from Amman or arrange a refund. We apologise for the inconvenience caused to our passengers’ travel plans.

flydubai flights to Kilimanjaro

For the winter schedule from 26 October 2018, flydubai flights to Kilimanjaro (JRO) will only operate to Dar es Salaam (DAR) and Zanzibar (ZNZ). Passengers will be rebooked and any passenger who no longer wishes to travel can receive a refund. We apologise for the inconvenience to our passengers’ travel schedule.

flydubai resumes flights to Erbil and Sulaimaniyah in Iraq

flydubai has resumed flights to Erbil in Iraq from 19 March 2018. Flight FZ203 is operating daily from 25 March 2018.

flydubai will resume flights to Sulaimaniyah in Iraq from 10 May 2018. Flights FZ205/206 will operate on Thursdays and Sundays.

For more information on the flight timings and fares, please check the website or contact our Customer Centre on (+971) 600 54 44 45.

flydubai flights to Jouf, Hofuf and Yanbu

flydubai flights from Dubai to Jouf, Hofuf, Yanbu will not operate after 03 April 2018.

If you have booked to travel to or from these destinations after this date the following options are available to you:

  • Rebook to another flydubai destination

You can choose to travel to another flydubai destination in Saudi Arabia closest to your current travel dates subject to availability. If you wish to choose this option please email us at letstalk@flydubai.com with the subject line - flydubai rebook.

  • Refund

If you have booked your flights on flydubai.com and you do not wish to travel you can request a full refund to the original form of payment or flydubai voucher for your unutilised flights by emailing letstalk@flydubai.com. If you wish to choose this option please email us with the subject line - refund.

A refund to the original form of payment will take between 5 to 7 weeks to be processed and a refund to flydubai voucher will take between 1 to 2 weeks. If you made your booking through a travel agent, please get in touch with them directly regarding your refund.

If you would like to talk to us about your journey, please call our Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com or send us a private message on Facebook.

Change of terminal at Muscat International Airport (MCT)

Please note that from 20 March 2018 all flydubai flights to and from Muscat will operate from the new terminal at Muscat International Airport (MCT).

Smart bags

Smart bags have integrated lithium batteries that allow charging external devices, GPS tracking, Bluetooth, Wi-Fi, self-weighing, and digital locking.

You can carry a smart bag as both checked and hand baggage, provided you meet the requirements.

Effective 15 January 2018, the following restrictions will apply for smart bags on all flydubai flights.

Hand baggage:

  • At the time of check-in, you must advise the staff you are travelling with a smart bag.
  • Lithium battery must be removable.
  • Lithium battery must not exceed power rating of more than 100Wh (Li-ion) or 2g (Li-metal).
  • Lithium battery must not be used to charge any device onboard the aircraft and any transmitting functions, that is, GPS tracking, Bluetooth, and Wi-Fi must be switched off. The smart bag must be powered off throughout the flight.
  • The smart bag must be within hand baggage allowance.

Checked baggage:

  • At the time of check-in, you must advise the staff you are travelling with a smart bag.
  • Lithium battery must be removed and carried in your hand baggage.
  • Lithium battery must not exceed power rating of more than 100Wh (for Li-ion) or 2g (for Li-metal).
  • Removed lithium battery carried in your hand baggage must be protected from activation, short-circuit, and any damage.

Please note: if the lithium battery is not removable and is more than 100Wh (for Li-ion) or 2g (for Li-metal), the smart bag will not be accepted for carriage as checked or hand baggage.

Important update for passengers travelling to Jeddah, Madinah or Taif

Hajj visa or permit holder

  • Non-GCC nationals with Hajj visa can only travel to/from Jeddah and Madinah.
  • GCC nationals with Hajj permit can travel to/from Jeddah, Madinah and Taif.

Business, visit or tourist visa holder

  • Muslims and non-Muslims holding a Business, Visit, or Tourist visa cannot travel to Jeddah or Madinah or Taif during Hajj period 14 July 2018 and 22 August 2018, however, they can travel to any other Saudi destination.

Visa for Hajj

It's your responsibility to obtain the correct visa to enable you to travel on these flights. If you arrive at the airport and don't have the correct documentation, you will not be allowed to travel and no refund will be offered. You must provide your passport details at the time of booking.

Please note: other travel restrictions apply on selected flights to Saudi Arabia during the period of Hajj. Read Travel restrictions for Hajj for more information on entry and exit dates, and the cities you can travel to within Saudi Arabia with business, tourist, visit, Hajj permit, or Hajj visas.

Checked baggage at Dubai International (DXB)

In line with new baggage rules at Dubai International (DXB), if you’re travelling with checked baggage please ensure that it is appropriately packed with at least one flat surface. Please click here for further information about the dimensions and weight of checked baggage.

Visa requirements for Tajikistan

Please note that there has been a change to visa requirements for passengers entering Tajikistan.

If you do not hold a passport from one of the countries listed in the table below you will need to apply for a visa before arriving in Tajikistan.

  • Azerbaijan
  • Armenia
  • Belarus
  • Georgia
  • Kazakhstan
  • Kyrgyzstan
  • Moldova
  • Russia
  • Ukraine

Certain passport holders, including UAE, GCC, EU, Indian and Pakistani nationals, can apply for an e-visa online before they travel. To apply for an e-visa and for a list of passport holders entitled to an e-visa, please click here.

If you need to rebook

If the visa changes have affected your travel plans, please call the flydubai Customer Centre on (+971) 600 54 44 45 where you can rebook to the same destination on the next available flydubai flight free of charge until 31 March 2017.

New UAE visa rules for GCC residents

Read the important new visa rules applicable to GCC residents flying to the United Arab Emirates.

Find out more

Restrictions on hoverboards and lithium powered items

Please note that, for safety reasons, we cannot allow you to take items powered by lithium battery such as hoverboards, mini segways, balance wheels and solowheels on board any of our flights. This applies to hand baggage and checked baggage. If you’re carrying one of these items with or without batteries in your hand baggage or checked baggage, you’ll not be allowed to take it with you on your flight. For more information about restrictions on the carriage of lithium batteries and other dangerous goods, please read our baggage policy.

Important notice

Please check the information below if you are flying to or from Jeddah or Taif.

Travel to Jeddah for Umrah (extra flights)

You can travel on our extra flights (FZ 7000 to 7999) to Jeddah if:

  • You're holding a valid Umrah visa or
  • You're a GCC national (excluding Saudi nationals).

These flights arrive into and depart from the Hajj Terminal. GCC and Non-GCC nationals travelling on extra flights (FZ 7000 to 7999) need to report to the Hajj Terminal in Jeddah for check-in.

Travel to Taif for Umrah

  • Umrah visa holders cannot travel to Taif. They can only travel to Jeddah, Madinah or Yanbu.

Important update regarding Dubai Bus Service

Please note that the flydubai bus service between Dubai International Airport and Abu Dhabi and Al Ain has been cancelled for operational reasons.

More ways to book – desktop, tablet and mobile

We’re making it easier for you to book flights with us. Be the first to find out.
  • New and improved look
  • Mobile friendly
  • Quick and easy

You can take part in shaping flydubai’s booking process by testing a pre-release version and letting us know what you think.

During the booking process you can go back to our classic site by clicking on the flydubai logo.