Operational updates

Adverse Weather in Dubai

Due to the weather in Dubai, some of our flights have been delayed or cancelled. If you are travelling from Dubai, please note that the journey time to the airport will be longer and to check the status of your flight before you set off for the airport or call our Customer Centre on +971 600 54 44 45.

Details of any cancellations will be posted on our Facebook page: https://www.facebook.com/flydubai.

Flights to Kiev

Due to the temporary closure of Zhulyany International Airport (IEV) from 14 May to 24 May, all flydubai flights to and from Kiev will depart from and arrive at Boryspil International Airport (KBP). Passengers who have purchased tickets for travel to or from Kiev during this period are being contacted. We apologise for any inconvenience caused to our passengers’ travel schedules as a result.

Checked baggage at Dubai International (DXB)

In line with new baggage rules at Dubai International (DXB), if you’re travelling with checked baggage please ensure that it is appropriately packed with at least one flat surface. Please click here for further information about the dimensions and weight of checked baggage.

Visa requirements for Tajikistan

Please note that there has been a change to visa requirements for passengers entering Tajikistan.

If you do not hold a passport from one of the countries listed in the table below you will need to apply for a visa before arriving in Tajikistan.

  • Azerbaijan
  • Armenia
  • Belarus
  • Georgia
  • Kazakhstan
  • Kyrgyzstan
  • Moldova
  • Russia
  • Ukraine

Certain passport holders, including UAE, GCC, EU, Indian and Pakistani nationals, can apply for an e-visa online before they travel. To apply for an e-visa and for a list of passport holders entitled to an e-visa, please click here.

If you need to rebook

If the visa changes have affected your travel plans, please call the flydubai Customer Centre on (+971) 600 54 44 45 where you can rebook to the same destination on the next available flydubai flight free of charge until 31 March 2017.

Rebooking & refund enquiries following fog disruption

We’ve been receiving an exceptionally large volume of enquiries to our Customer Centre as a result of the severe disruption to our schedules caused by the recent heavy fog in Dubai.

We understand that any delay you may have experienced in receiving a response to your enquiry is very frustrating, but our teams are working around the clock to get back to you as soon as possible.

Additionally, we’re putting arrangements in place to fast-track requests to rebook onto other flydubai flights, as well as requests for refunds, for those passengers affected by this unprecedented disruption to our operation.

Rebooking

If you’ve asked to be rebooked onto another flydubai flight for the same destination, we will make one change for you where the standard change fee will not apply and you won’t be required to pay any fare difference.

Refunds

If you’ve requested a refund for any unused sector of your itinerary cancelled during the period of disruption (Wednesday 28 December 2016 to Thursday 05 January 2017 inclusive), this will be made in full to the original form of payment.

If you’ve already received an auto-response from letstalk@flydubai.com with a case ID number, your request is currently under review.

If your enquiry is unrelated to the recent weather disruption, our Customer Service team will respond to your enquiry within 28 days.

Thank you for your continued patience and understanding.

Information regarding any further disruption to our schedules will continue to be posted to our Facebook page: https://www.facebook.com/flydubai

Colombo airport runway closure

Please note that we expect Colombo Bandaranaike International Airport to be busier than usual due to partial closure of the airport runway between 6 January 2017 and 6 April 2017. Please make sure you arrive at the airport at least 4 hours before your flight and note that check-in closes 60 minutes before departure. Kindly be at the correct boarding gate no later than 40 minutes before departure.

Change of terminal in Ashgabat International Airport

Please note that from 20 September 2016 all flydubai flights to and from Ashgabat will operate from Terminal 1 at Ashgabat International Airport instead of Terminal 2.

New UAE visa rules for GCC residents

Read the important new visa rules applicable to GCC residents flying to the United Arab Emirates.

Find out more

Important update for GCC nationals travelling to Lebanon

flydubai flights to Beirut are operating to schedule. A travel advisory has been issued regarding travel to Lebanon for UAE and some GCC Nationals. GCC Nationals with existing bookings and are due to travel in the next 72 hours can contact the flydubai Customer Centre for further assistance. flydubai Customer Centre : (+971 600 544 445)

Restrictions on hoverboards and lithium powered items

Please note that, for safety reasons, we cannot allow you to take items powered by lithium battery such as hoverboards, mini segways, balance wheels and solowheels on board any of our flights. This applies to hand baggage and checked baggage. If you’re carrying one of these items with or without batteries in your hand baggage or checked baggage, you’ll not be allowed to take it with you on your flight. For more information about restrictions on the carriage of lithium batteries and other dangerous goods, please read our baggage policy.

Important notice

Please check the information below if you are flying to or from Jeddah or Taif.

Travel to Jeddah for Umrah (extra flights)

You can travel on our extra flights (FZ 7000 to 7999) to Jeddah if:

  • You're holding a valid Umrah visa or
  • You're a GCC national (excluding Saudi nationals).

These flights arrive into and depart from the Hajj Terminal. Non-GCC nationals travelling on Umrah Visa need to report to the Hajj Terminal in Jeddah for check-in. However, GCC nationals can arrive into and depart from the North Terminal.

Travel to Taif for Umrah

  • Umrah visa holders cannot travel to Taif. They can only travel to Jeddah, Madinah or Yanbu.

Important update regarding Dubai Bus Service

Please note that the flydubai bus service between Dubai International Airport and Abu Dhabi and Al Ain has been cancelled for operational reasons.

More ways to book – desktop, tablet and mobile

We’re making it easier for you to book flights with us. Be the first to find out.
  • New and improved look
  • Mobile friendly
  • Quick and easy

You can take part in shaping flydubai’s booking process by testing a pre-release version and letting us know what you think.

During the booking process you can go back to our classic site by clicking on the flydubai logo.