Operational updates

Update on Coronavirus (COVID-19)

Last updated: 07 April 2020, 16:15 Dubai (GMT+4)

We continue to monitor the situation relating to Coronavirus (COVID-19) closely. Read more

flydubai follows the directives issued by the World Health Organisation (WHO) and the local health authorities. We will continue to work closely with our airport and airline partners to ensure that all safety measures are in place and in line with international standards.

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Following the announcement from the National Emergency Crisis and Disasters Management Authority (NCEMA) and the General Civil Aviation Authority (GCAA) flydubai has suspended its operations with effect from Tuesday 24 March 2020 at 23:59 (UAE Time) until further notice as part of the precautionary measures being implemented in response to COVID-19.

The NCEMA contingency plan, benchmarking of industry best-practice and international guidelines from the World Health Organization (WHO), the Ministry of Health and Prevention (MOHP) and Dubai Health Authority (DHA) provided the framework for flydubai’s own response plans to COVID-19. A number of working groups have been set up across the airline to support its operations for both its passengers and employees.

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Customer enquiries

If your travel plans are affected, please find below information regarding your rebooking and refund options.

Cancellations

If your flight is cancelled, the following options are available to you:

Refund

  • You can request a refund to flydubai voucher. A flydubai voucher is valid for 12 months from the date it is issued.

Rebooking

  • You can rebook, free of charge, to travel up to 60 days from your original date of travel.
  • If you choose to rebook more than 60 days from your original date of travel, any difference in fare will apply.

Change in travel plans

If you would like to change your travel plans, the following options are available to you:

Refund

  • You can request a refund to flydubai voucher and normal fare rules will apply. A flydubai voucher is valid for 12 months from the date it is issued.

Rebooking

  • You can rebook without penalty to travel at a later date; any difference in fare will apply. Normal fare rules will apply to any changes made to your booking after 16 April 2020.

Let’s talk

Please go to the “Manage Booking” tab on flydubai.com to rebook or request a refund.

Please only call our Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com with “Change my booking” in the subject line or send a private message on Facebook if you need further assistance with your booking.

If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.

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Travel advisories

Please note that some travel advisories have been issued by a number of countries and may include travel restrictions. We advise passengers who have been travelling to and from China and Iran recently to check with the local authorities regarding their entry requirements.

Some of the countries on our network that have issued travel restrictions include: Armenia, Azerbaijan, Bahrain, Bangladesh, Croatia, Czech Republic, Eritrea, Egypt, Finland, Georgia, India, Iraq, Italy, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Myanmar, Nepal, Oman, Romania, Russia, Saudi Arabia, Serbia, Sri Lanka, Sudan, Tajikistan, Thailand, Turkey, Turkmenistan, Uganda, Ukraine, Uzbekistan and United Arab Emirates.

For more details, please visit: https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm

United Arab Emirates travel advisories

Entry to the UAE for UAE Residence holders has been suspended with effect from 12 noon on 19 March 2020 for an initial two-week period. The period may be extended. 

Entry to the UAE for GCC Nationals has been suspended until further notice.

There is no change to the entry requirements for UAE Nationals.

From 19 March the UAE has suspended Visa on Arrival until further notice.

A travel advisory has been issued for UAE citizens. More details are available here: https://www.mofaic.gov.ae/en/mediahub/news/2020/3/17/17-03-2020-uae-travel

New terminal at Odesa Airport

Published on: 23 December 2019, 12:48 Dubai (GMT+4)

Please note that from 26 December 2019 flydubai flights to and from Odesa (ODS) will operate from the new Odesa Airport terminal building. The new terminal (ODS) is adjacent to the old terminal building.

Changes to our flight schedule

Published on: 21 November 2019, 15:22 Dubai (GMT+4)

Kilimanjaro, Tanzania: flydubai flights to Kilimanjaro (JRO) from 10 January 2020 have been cancelled. Read more

Passengers who have purchased tickets between Dubai and Kilimanjaro are being rebooked on our flights to Dar es Salaam (DAR).

Passengers who wish to rebook or receive a refund are advised to contact their Travel Agent or our Contact Centre in Dubai on (00971) 600 54 44 45. We apologise for the inconvenience caused to our passengers’ travel plans.

Notice regarding Apple MacBook Pros

Published on: 08 September 2019, 14:08 Dubai (GMT+4)

Following the recall of a limited number of older generation 15-inch MacBook Pro models, which were sold primarily between September 2015 and February 2017, we will be unable to accept these devices in hand baggage or checked baggage unless the battery has been replaced. Read more

To check if your device is affected, please visit Apple’s 15-inch MacBook Pro Battery Recall Programme website. Thank you for your understanding.

Terminal change at Dar es Salaam airport

Published on: 31 July 2019, 16:20 Dubai (GMT+4)

Please note that from 01 August 2019 flydubai flights to and from Dar es Salaam will operate from Terminal 3, Julius Nyerere International Airport.

flydubai flights between Dubai (DXB) and Budapest (BUD)

Last updated: 11 July 2019, 11:20 Dubai (GMT+4)

With the continued grounding of our MAX aircraft, flydubai has made the decision to delay the launch of its flights to Budapest which were scheduled to begin on 01 October 2019. Read more

If you’ve booked to travel to Budapest the following options are available to you:

  1. Fly with Emirates

    You can choose to travel the same route with our partner Emirates. Your booking will be transferred to an Emirates flight closest to your current travel dates subject to availability. If you wish to choose this option please email us with the subject line - Emirates.

  2. Rebook to another flydubai destination

    You can choose to travel to another flydubai destination closest to your current travel dates subject to availability. If you wish to choose this option please email us with the subject line - flydubai rebook.

  3. Refund

    If you have booked your flights on flydubai.com and you do not wish to travel you can request a full refund to the original form of payment or flydubai voucher for your unutilised flights by emailing letstalk@flydubai.com. If you wish to choose this option, please email us with the subject line - refund.

A refund to the original form of payment will take between 5 to 7 weeks to be processed and a refund to flydubai voucher will take between 1 to 2 weeks. If you made your booking through a travel agent, please get in touch with them directly regarding your refund and rebooking options.

If you would like to talk to us about your journey, please call our Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com or send us a private message on Facebook.

We apologise for any inconvenience caused to our passengers’ travel plans.

Information regarding flydubai’s Boeing 737 MAX aircraft

Last updated: 27 March 2019, 11:39 Dubai (GMT+4)

Our Boeing 737 MAX 8 and MAX 9 aircraft have been grounded following the directive issued by the General Civil Aviation Authority (GCAA). Read more

Our teams are working hard to minimise disruption to your travel plans following the grounding our Boeing 737 MAX 8 and MAX 9 aircraft. Some of our flights have been cancelled – if your booking is affected we will contact you directly. If you don’t hear from us your flight will be operating to schedule by our Next-Generation Boeing 737-800 aircraft. You can check the status of your flight at any time here: https://www.flydubai.com/en/plan/flight-status

Here are some frequently asked questions regarding the grounding of our MAX aircraft:

Why are the Boeing 737 MAX 8 and MAX 9 aircraft grounded?

Our Boeing 737 MAX 8 and MAX 9 aircraft have been grounded as a precautionary safety measure following the Safety Decision issued by the General Civil Aviation Authority (GCAA).

How will the grounding of the Boeing 737 MAX 8 and MAX 9 affect flydubai flights?

We are adjusting our schedule to minimise disruption to our customers. Flights will operate with our 46 Next-Generation Boeing 737-800 aircraft. The flydubai team continues to work hard to minimise disruption and customers affected by any necessary schedule changes will be contacted directly.

When will the Boeing 737 MAX 8 and MAX 9 aircraft be operational?

We’ll continue to keep our customers updated and for regular updates you can visit us on Facebook or at flydubai.com.

How do I know if my flight is affected by the grounding of the Boeing 737 MAX 8 and MAX 9 aircraft?

If you have a flight booked with us, here’s what you need to know:

  1. If you don’t hear from us your flight will be operated to schedule by one of our Next-Generation Boeing 737-800 aircraft.
  2. If there are any changes to your booking, we will be in touch with you directly regarding rebooking options.
  3. Please make sure your contact details are up-to-date in your booking.

What are my options if my flight is cancelled?

If your flight has been cancelled we will be in touch with you to offer the following options. 1. Rebook on another flydubai flight. 2. Receive a full refund. Our Customer Engagement team is available to assist customers and can be contacted at letstalk@flydubai.com.

We recognise that this will cause some disruption to your travel plans and we apologise for any inconvenience caused.

Who should I contact to discuss my upcoming flight?

We will contact you directly if your flight has been affected. If you would like to talk to us about anything else related to your journey please call our Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com or send a private message on Facebook.

eMigrate registration for Indian citizens travelling on employment visa

Published on: 13 December 2018, 09:56 Dubai (GMT+4)

Indian citizens holding a Non-ECR (Non-Emigration Check Required) passport travelling to the following countries on an employment visa, are advised to register with eMigrate. Read more

List of countries

  • Afghanistan
  • Bahrain
  • Indonesia
  • Iraq
  • Jordan
  • Kuwait
  • Lebanon
  • Libya
  • Malaysia
  • Oman
  • Qatar
  • Saudi Arabia
  • Sudan
  • South Sudan
  • Syria
  • Thailand
  • UAE
  • Yemen
flydubai flights from Terminal 3, Dubai International (DXB)

Last updated: 26 November 2019, 11:06 Dubai (GMT+4)

From 24 November 2019, flights to and from Entebbe will operate into and out of Terminal 3, Dubai International (DXB). Read more

Full list of flydubai flights operating from Terminal 3:

  • Almaty
  • Basra
  • Belgrade
  • Bishkek
  • Bucharest
  • Catania
  • Dar es Salaam
  • Entebbe
  • Helsinki
  • Krabi
  • Krakow
  • Mineralnye Vody
  • Naples
  • Nur-Sultan
  • Prague
  • Rostov-on-Don
  • Salalah
  • Sofia
  • Tashkent
  • Zagreb
  • Yangon
  • Zanzibar

All other flydubai flights will continue to operate from Terminal 2, Dubai International (DXB) and Dubai World Central (DWC). Read more about flydubai operations at Terminal 3.

Passengers travelling to Jeddah, Madinah or Taif

Published on: 01 October 2018, 12:00 Dubai (GMT+4)

Travel restrictions for passengers travelling to/from Saudi Arabia during the period of Umrah and Hajj. Read more

Check Umrah and Hajj flights updates for more information about the travel restrictions to Jeddah, Madinah or Taif during Umrah and Hajj period.

Passengers with connecting flights to Australia, the US and New Zealand

Published on: 02 July 2018, 12:00 Dubai (GMT+4)

If you have a connecting flight to Australia, the US or New Zealand, please note that enhanced security screening measures for hand baggage are in place. Read more

Please see the travel guidance here for more information: https://bit.ly/2KHiykZ

Smart bags

Published on: 15 January 2018, 12:00 Dubai (GMT+4)

Smart bags have integrated lithium batteries that allow charging external devices, GPS tracking, Bluetooth, Wi-Fi, self-weighing, and digital locking. Read more

You can carry a smart bag as both checked and hand baggage, provided you meet the requirements.

Effective 15 January 2018, the following restrictions will apply for smart bags on all flydubai flights.

Hand baggage:

  • At the time of check-in, you must advise the staff you are travelling with a smart bag.
  • Lithium battery must be removable.
  • Lithium battery must not exceed power rating of more than 100Wh (Li-ion) or 2g (Li-metal).
  • Lithium battery must not be used to charge any device onboard the aircraft and any transmitting functions, that is, GPS tracking, Bluetooth, and Wi-Fi must be switched off. The smart bag must be powered off throughout the flight.
  • The smart bag must be within hand baggage allowance.

Checked baggage:

  • At the time of check-in, you must advise the staff you are travelling with a smart bag.
  • Lithium battery must be removed and carried in your hand baggage.
  • Lithium battery must not exceed power rating of more than 100Wh (for Li-ion) or 2g (for Li-metal).
  • Removed lithium battery carried in your hand baggage must be protected from activation, short-circuit, and any damage.

Please note: if the lithium battery is not removable and is more than 100Wh (for Li-ion) or 2g (for Li-metal), the smart bag will not be accepted for carriage as checked or hand baggage.

Checked baggage at Dubai International (DXB)

Published on: 09 March 2017, 12:00 Dubai (GMT+4)

In line with new baggage rules at Dubai International (DXB), if you’re travelling with checked baggage please ensure that it is appropriately packed with at least one flat surface. Read more

Please click here for further information about the dimensions and weight of checked baggage.

New UAE visa rules for GCC residents

Published on: 15 April 2016, 12:00 Dubai (GMT+4)

Read the important new visa rules applicable to GCC residents flying to the United Arab Emirates. Read more

Restrictions on hoverboards and lithium powered items

Published on: 10 March 2016, 12:00 Dubai (GMT+4)

Please note that, for safety reasons, we cannot allow you to take items powered by lithium battery such as hoverboards, mini segways, balance wheels and solowheels on board any of our flights. Read more

This applies to hand baggage and checked baggage. If you’re carrying one of these items with or without batteries in your hand baggage or checked baggage, you’ll not be allowed to take it with you on your flight. For more information about restrictions on the carriage of lithium batteries and other dangerous goods, please read our baggage policy.

Important update regarding Dubai Bus Service

Published on: 01 January 2016, 12:00 Dubai (GMT+4)

Please note that the flydubai bus service between Dubai International Airport and Abu Dhabi and Al Ain has been cancelled for operational reasons.

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