flydubai follows the directives issued by the World Health Organisation (WHO) and the local health authorities. We will continue to work closely with our airport and airline partners to ensure that all safety measures are in place and in line with international standards.
Following the announcement from the National Emergency Crisis and Disasters Management Authority (NCEMA) and the General Civil Aviation Authority (GCAA) flydubai has suspended its operations with effect from Tuesday 24 March 2020 at 23:59 (UAE Time) until further notice as part of the precautionary measures being implemented in response to COVID-19.
The NCEMA contingency plan, benchmarking of industry best-practice and international guidelines from the World Health Organization (WHO), the Ministry of Health and Prevention (MOHP) and Dubai Health Authority (DHA) provided the framework for flydubai’s own response plans to COVID-19. A number of working groups have been set up across the airline to support its operations for both its passengers and employees.
If your travel plans are affected, please find below information regarding your rebooking and refund options.
If your flight is cancelled, the following options are available to you:
- You can request a refund to flydubai voucher. A flydubai voucher is valid for 12 months from the date it is issued.
- You can rebook, free of charge, to travel up to 60 days from your original date of travel.
- If you choose to rebook more than 60 days from your original date of travel, any difference in fare will apply.
Change in travel plans
If you would like to change your travel plans, the following options are available to you:
- You can request a refund to flydubai voucher and normal fare rules will apply. A flydubai voucher is valid for 12 months from the date it is issued.
- You can rebook without penalty to travel at a later date; any difference in fare will apply. Normal fare rules will apply to any changes made to your booking after 16 April 2020.
Please go to the “Manage Booking” tab on flydubai.com to rebook or request a refund.
Please only call our Contact Centre on (+971) 600 54 44 45, send an email to email@example.com with “Change my booking” in the subject line or send a private message on Facebook if you need further assistance with your booking.
If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.
Please note that some travel advisories have been issued by a number of countries and may include travel restrictions. We advise passengers who have been travelling to and from China and Iran recently to check with the local authorities regarding their entry requirements.
Some of the countries on our network that have issued travel restrictions include: Armenia, Azerbaijan, Bahrain, Bangladesh, Croatia, Czech Republic, Eritrea, Egypt, Finland, Georgia, India, Iraq, Italy, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Myanmar, Nepal, Oman, Romania, Russia, Saudi Arabia, Serbia, Sri Lanka, Sudan, Tajikistan, Thailand, Turkey, Turkmenistan, Uganda, Ukraine, Uzbekistan and United Arab Emirates.
For more details, please visit: https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm
United Arab Emirates travel advisories
Entry to the UAE for UAE Residence holders has been suspended with effect from 12 noon on 19 March 2020 for an initial two-week period. The period may be extended.
Entry to the UAE for GCC Nationals has been suspended until further notice.
There is no change to the entry requirements for UAE Nationals.
From 19 March the UAE has suspended Visa on Arrival until further notice.
A travel advisory has been issued for UAE citizens. More details are available here: https://www.mofaic.gov.ae/en/mediahub/news/2020/3/17/17-03-2020-uae-travel