Find out what you need to do if your baggage is delayed, lost or damaged while you’re flying with flydubai.
If your baggage is delayed, you need to report it to the flydubai desk at the airport straight away. They'll put you in touch with a handling agent who'll help you get your bag back as soon as possible.
If your bag shows up within 5 days, your handling agent will contact you so you can come and pick it up.
If your bag is delayed for more than 5 days, the flydubai baggage services team will take over the search and contact you when they find it.
If your bag hasn't been found after 21 days, it's considered lost.
What compensation do I get if my baggage is delayed?
If your baggage is delayed, you will receive compensation in form of voucher from flydubai in sum of USD 50 per day of delay. The maximum compensation is of 3 days.
If your bag has been missing for more than 21 days, send an email to email@example.com along with:
If your baggage is lost, flydubai will pay to replace your bag and its contents up to a set amount. To find out how this amount is calculated, see our Conditions of Carriage.
If your baggage is damaged while you're flying with flydubai, you need to report it to the flydubai desk at the airport straight away. They'll put you in touch with a handling agent who will give you a damage report.
You then need to email a damage claim within 1 month of travel to firstname.lastname@example.org along with:
If your baggage is too damaged to repair, you need to get a letter from the repair shop to confirm this.
If your damage claim is successful, flydubai will pay for your bag to be repaired or replaced.