Delayed, lost or damaged baggage

Find out what you need to do if your baggage is delayed, lost or damaged while you’re flying with flydubai.

What do I do if my baggage is delayed?

If your baggage is delayed, you need to report it to the flydubai desk at the airport straight away. They'll put you in touch with a handling agent who'll help you get your bag back as soon as possible.

If your bag shows up within 5 days, your handling agent will contact you so you can come and pick it up.

If your bag is delayed for more than 5 days, the flydubai baggage services team will take over the search and contact you when they find it.

If your bag hasn't been found after 21 days, it's considered lost.

What compensation do I get if my baggage is delayed?

If your baggage is delayed, you will receive compensation in form of voucher from flydubai in sum of USD 50 per day of delay. The maximum compensation is of 3 days.

What do I do if my baggage is lost?

If your bag has been missing for more than 21 days, send an email to baggageservices@flydubai.com along with:

  • the reference number from the missing bag report given to you by the handling agent at the airport when you reported your bag missing
  • a scanned copy of the missing bag report
  • your contact number
  • the booking reference for the flydubai flight you were travelling on when your bag went missing

What compensation do I get if my baggage is lost?

If your baggage is lost, flydubai will pay to replace your bag and its contents up to a set amount. To find out how this amount is calculated, see our Conditions of Carriage.

What do I do if my baggage is damaged?

If your baggage is damaged while you're flying with flydubai, you need to report it to the flydubai desk at the airport straight away. They'll put you in touch with a handling agent who will give you a damage report.

You then need to email a damage claim within 1 month of travel to baggageservices@flydubai.com along with:

  • a scanned copy of the damage report given to you by the handling agent
  • a copy of the bag tag
  • proof of excess baggage payments, if any
  • a copy of your boarding pass
  • the receipt for the repair to your baggage
  • a photo of the damaged item

If your baggage is too damaged to repair, you need to get a letter from the repair shop to confirm this.

What compensation do I get if my baggage is damaged?

If your damage claim is successful, flydubai will pay for your bag to be repaired or replaced.

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