Online check-in business upgrade - Frequently asked questions

General

What is included in my upgrade?

Once you are upgraded to the Business Class cabin, you can enjoy the following benefits:

  • Dedicated Business Class check-in desks
  • Priority service for fast-tracking through security and baggage collection at selected airports
  • Access to flydubai Business Class lounge at Terminal 2 or Emirates Business Class Lounge at Terminal 3 of Dubai International Airport
  • Wider chairs made with Italian leather and more legroom
  • Fold out desk to create your very own workspace
  • Onboard Wi-Fi packages available for purchase to keep you connected
  • Personal 12.1-inch touchscreen packed with TV shows, movies and games
  • A selection of delicious meals, snacks, and complimentary hot and cold beverages
Will I earn Skywards Miles from my upgraded flight?
You will only earn Skywards Miles from your original Economy Class booking and will not accrue additional Skywards Miles when you are upgraded to Business Class.
What are the fare rules of the upgraded flight?
The fare rules of a Business Class ticket will apply to your upgraded flight, including change fees and cancellation penalties.
I am successfully upgraded. What documents do I need when I check in at the airport?

After you’ve been successfully upgraded to business and checked in online, you’ll still need to go to the airport check-in counter for us to verify your travel documents and issue your boarding pass for your Business Class seat to continue the rest of your journey. If you have paid for the Upgrade using someone else’s credit card, you will need to present a photocopy of the front of the credit card and a photocopy of the cardholder's passport at the airport during check-in.

Please note: a credit/debit card cannot be used to pay on behalf of someone else travelling to or from Bangladesh, Ethiopia, Nepal, Pakistan, South Sudan, Sri Lanka or Sudan.

Eligibility

Are all my flights eligible for an upgrade?
Based on the availability of business class seats on your flight, it may or may not be eligible for an upgrade.
Can I upgrade on flydubai flights which are operated by partner airlines?
flydubai codeshare and interline flights operated by partner airlines do not currently offer the option to upgrade to Business Class.
Is there a time limit to upgrading to Business Class while check-in online?
You can upgrade to Business Class between 48 hours and 10 hours prior to the scheduled time of departure of your flight if you are flying from Dubai and between 48 hours and 18 hours prior to the scheduled time of departure of your flight, if you are flying to Dubai.
I have already paid an additional amount for seat selection in economy. Will I be refunded for the seat, if I upgrade to Business Class?
If you have already paid an additional amount for seat selection in economy, and you choose to upgrade to Business Class, you won't be refunded for the amount you paid for your selected seat.
I have already paid an additional amount to buy extra baggage for my Economy Class flight. Will I be refunded for the pre-purchased baggage, if I upgrade to Business Class?
If you have already paid an additional amount to buy extra baggage for your Economy Class flight, and choose to upgrade to Business Class, you won’t be refunded for the amount you paid for the pre-purchased baggage.

Multiple flights and passengers

I have multiple flights in my journey. Can I upgrade to Business Class for all my flights?
When you check in online, you will be able to see which flights in your journey are open for an upgrade.
Can I upgrade to Business Class if there are other passengers named under my booking?
If you wish to upgrade your ticket to Business Class, you will also have to upgrade all passengers in your booking, subject to availability. A single upgrade for only one person cannot be done if there are other passengers on the same booking.

Payment

How can I pay to upgrade to Business Class?
You will be asked to pay using a credit card to upgrade to Business Class.
Can I pay to upgrade to Business Class using a credit card that belongs to another person?

You can use a different credit card to pay to upgrade to Business Class. However, you will need to present a photocopy of the front of the credit card and a photocopy of the cardholder's passport at the airport during check-in.

Please note: a credit/debit card cannot be used to pay on behalf of someone else travelling to or from Bangladesh, Ethiopia, Nepal, Pakistan, South Sudan, Sri Lanka or Sudan.

Can I pay to upgrade to Business Class amount using Skywards Miles?
Currently, you can only pay using a credit card to upgrade to Business Class.
If my flight is cancelled, what happens to my Business Class upgrade?
If flydubai cancels a flight, you will be re-accommodated on another flight, at the sole discretion of flydubai, subject to availability of seats in Business Class.
If my flight is cancelled by flydubai, what happens to my upgrade to business class if flydubai can no longer accommodate me in Business Class on re-booked flight and I have conveyed my willingness to travel in economy?
If you have already paid for your upgrade, and flydubai is unable to accommodate you in Business Class on a different flight, your upgrade amount will be refunded back to you in the form of voucher, and you will be accommodated to an Economy Class seat, subject to availability.
If my flight is cancelled by flydubai, what happens if I don't want to travel anymore?
If you have already paid for your upgrade, and you don't want to be re-accommodated on a different flight, your booking will be cancelled, and your booking amount and your upgrade amount will be refunded back to you in the form of voucher.
What happens to my upgrade, if I miss my flight?
If you have been successfully upgraded, but are unable to make it for the flight, the amount you paid for the upgrade won’t be refunded.

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