Frequently asked questions (FAQs)

The flydubai check-in opens 3 hours before any scheduled departure and closes 60 minutes before departure.

Boarding gates close 25 minutes before flight departure. If you arrive late, you will not be accepted onto the flight, your baggage will be offloaded and we won't offer a refund.

flydubai operates flights from Terminal 2 with select flights from Terminal 3 of Dubai International Airport (DXB) and Al Maktoum International Airport (DWC). The airport name and terminal number is clearly mentioned in your booking confirmation.

If you booked a 'Lite' or 'Value' fare in Economy Class and you don't make your flight ('no show'), you will not be eligible for a refund.

If you booked a 'Flex' or 'Business' fare, you can rebook your flight within 720 hours (30 days) of your original flight departure time. In such case, you will be charged any difference in the fare. Please note, if you are unable to rebook your flight within the specified time, your booking will be void and you will not be entitled to any refund.

To rebook your flight, please contact us for assistance.

For more information, please read about our fare types and conditions of carriage.

If you're denied boarding on a flight for which you have a valid booking confirmation, you'll be entitled to travel on the next available flydubai flight. You'll also get refreshments and a flydubai voucher refunding the total amount of your booking. This does not apply if we refuse to carry you for reasons permitted by our Conditions of Carriage.

An OK to Board approval from flydubai is mandatory for citizens of some countries travelling from India or Pakistan, or to Iraq, Bosnia and Herzegovina or Syria.

For detailed requirements visit our Ok to Board page.

You can fly with flydubai as normal up to the end of your 28^th week of pregnancy. If you decide to fly after the 28^th week of pregnancy, you'll need to provide a medical certificate from your doctor or midwife.

Please check our Flying while pregnant page for more information.