Choose a category below to find answers to some of the most commonly asked questions. Once you’ve chosen a category, click on a question to display the answer.

Baggage

How much baggage can I take on the flight?

Depending on the fare type you select, you can choose if you want to carry checked baggage or not. You can also pre-buy additional baggage allowance if you want to carry more than baggage allowance included in your fare. To know more about checked baggage rules on flydubai flights, please read our Checked baggage page.

You can carry up to 7 kg of hand baggage in economy and up to 14 kg hand baggage in business on all flydubai flights. For more details, please check our Hand baggage page.

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You can get in touch with us if you have any further queries.

What happens if I arrive to the airport with more than 3 pieces of checked baggage?

Provided there's space in the hold for your luggage, extra pieces of baggage will be charged at a per kilo weight, even if the total weight for all pieces is less than the allowance you purchased. You can find excess baggage rates on our Airport baggage rates page.

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You can get in touch with us if you have any further queries.

What happens if I arrive at the airport and have not already bought a baggage allowance?

If you haven't bought a checked baggage allowance, you'll be charged a per kilo rate provided there's space in the hold for your bags. You can find excess baggage rates on our Airport baggage rates page.

Need further assistance?

You can get in touch with us if you have any further queries.

What do I do if my baggage is delayed or missing?

If your baggage is missing on arrival of your flight, you'll need to report it to the baggage services desk at your arrival airport straight away. For more detailed information, please read our Delayed or damaged baggage page.

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You can get in touch with us if you have any further queries.

What is a PIR?

A PIR is a Property Irregularity Report that is given to you by the local handling agent on arrival when you report your baggage has been delayed or damaged. The unique reference number of the report helps us to track your bag and return it to you as soon as possible.

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You can get in touch with us if you have any further queries.

How will I receive my bag after it's been found?

Once your baggage has been found and, where local laws allow, you'll be contacted by our local handling agent to arrange delivery, subject to customs clearance. If we are unable to deliver your baggage to you, you'll be asked to collect it from our local handling agent at your arrival airport.

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You can get in touch with us if you have any further queries.

What do I do if my baggage is damaged?

If your baggage is damaged while you're flying with flydubai, you need to report it to the baggage services desk at your arrival airport straight away. For more detailed information, please read our Delayed or damaged baggage page.

Need further assistance?

You can get in touch with us if you have any further queries.

What do I do if items in my baggage are missing?

Please report it immediately to the local handling agent or contact baggageservices@flydubai.com.

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You can get in touch with us if you have any further queries.

Do I get a compensation if my baggage is delayed, lost or damaged?

  • If your baggage is delayed, we understand that you may need to buy some essential items such as toiletries and items of basic clothing. We'll reimburse up to USD 50 per day of delay for essential items in the form of voucher from flydubai. The maximum compensation paid is for 3 days (excluding residents of the country where the flight landed).
  • If your baggage is lost, flydubai will pay to replace your bag and its contents up to a set amount. To find out how this amount is calculated, see our Conditions of Carriage.
  • If your baggage is damaged and your claim is successful, flydubai will pay for your bag to be repaired or replaced.

Need further assistance?

You can get in touch with us if you have any further queries.

What do I do if I forget something on board or at the airport?

If you've forgotten or lost any of your belongings on board one of our aircraft or at the airport, please contact the lost & found office at the airport where your flight landed.

For Dubai-bound flights, please contact Dubai Airports lost & found office for assistance.

What do I do if my baggage is delayed or damaged on a flight operated by another airline?

If your baggage is delayed or damaged on a flight with one of our partner airlines, please report it to the airline which operated the flight.

Need further assistance?

You can get in touch with us if you have any further queries.

Can I bring Zamzam water from Saudi Arabia?

If you're travelling from Jeddah, Madinah, or Taif you can bring up to five litres of Islamic Holy Water (or 'Zamzam’ water) as checked baggage in addition to your applicable baggage allowance, at no extra cost.

If you’re travelling from other cities of Saudi Arabia you can bring up to five litres of holy water, however, it will be considered as part of your checked baggage allowance. If your checked baggage exceeds the baggage allowance stated in your e-ticket or booking confirmation, you will be required to pay the excess baggage fee.

Please note, the holy water must be sealed and safely packed in government approved packaging.

Need further assistance?

You can get in touch with us if you have any further queries.

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