Travel safety during COVID-19

To ensure air travel remains a safe mode of transport during the COVID-19 pandemic, we’re taking all measures necessary to make sure you’re protected when you’re flying with us.

FAQs

Is it safe to travel right now?

We understand your concerns about safety when flying, but you can feel reassured about hygiene on board. We disinfect our aircraft regularly with manufacturer-certified cleaning products, paying special attention to high-touch surfaces.

Will I be safe if I travel on a flight?

We’re committed to preventing the spread of COVID-19, so we ensure our passengers follow COVID-19 safety guidelines for a safe flying experience. Our cabin crew wear personal protective equipment (PPE) and we ask all passengers to wear a mask throughout their flight except when eating or drinking.

Is the air quality safe in a plane?

The air in the cabin stays clean and fresh throughout the flight because it’s exchanged with air from outside every two to three minutes. It’s also sterile when it enters the cabin because it has passed through HEPA filters which remove 99.9% of viruses, germs and allergens.

Line

What to expect on your journey with us

We’re taking all measures necessary to make sure you’re protected during your flight and that our crews are protected too, so here are some things you need to know when preparing for your flight.

IMPORTANT NOTE: You must wear a face mask throughout your entire journey: at the airport, during boarding, throughout your flight and as you leave the aircraft. Children under 6 years old and passengers who have certain medical conditions do not have to wear a mask.

If for medical reasons you’re unable to wear a face mask throughout your entire journey, you need to send us a message via Contact us form, selecting the ‘Special assistance’ subject in the drop-down, at least 72 hours before the departure of your flydubai flight. Please attach a medical report signed and stamped by a qualified physician which states that you are unable to wear a face mask. Please also include your booking reference, contact details and any other relevant information. Please note that you will need to present the original medical report when you check in for your flight.

Alternatively, if you are a UAE resident departing from Dubai, you can apply for a Mask Exemption Permit at dxbpermit.gov.ae.

Medical reasons for being exempt from wearing a face mask include the following cognitive, intellectual and sensory conditions:

  • Parkinson's disease
  • Alzheimer’s disease
  • Dementia
  • Hydrocephalus
  • Down syndrome
  • Developmental delay
  • Autism spectrum condition

This also applies to passengers who require supplemental oxygen or have the following respiratory conditions:

  • Chronic obstructive pulmonary disease (COPD)
  • Heart failure
  • Cystic fibrosis
  • Asthma

Please note that even if you have been vaccinated against COVID-19, you must still wear a face mask throughout your entire journey.

Line

Before booking your flight

Check the passenger procedures above for travelling to and from Dubai. Passenger procedures are changing frequently, so check what you need to know depending on whether you’re a citizen or resident returning to Dubai or a visitor travelling to Dubai.

Check for any restrictions. Before you book your flight, check the IATA Travel Centre website to understand what restrictions are in place at your destination of travel.

Check for quarantine requirements. Don’t forget to check any quarantine requirements for when you arrive at your destination, as well as for your return if you’re planning a round trip.

If necessary, make sure you can obtain a negative COVID-19 PCR test result to travel to Dubai. Review the passenger procedures above to check if you need to present a negative COVID-19 PCR test result to be accepted for travel. 

Line

Before leaving home

Ensure you have no COVID-19 symptoms. You may be subject to health screening at the airport to determine that you have no symptoms of COVID-19 before travelling. Symptoms of COVID-19 can include mild to severe respiratory illness with fever, dry cough, shortness of breath and difficulty in breathing. Some people experience body aches, muscle pain, headaches, nasal congestion, runny nose, sore throat, diarrhea, nausea or loss of smell and taste.

Check in for your flight online. If available, please use online check-in for your flight to help reduce contact with airport staff and support social distancing measures.

Prepare a travel hygiene pack. Carry your own travel hygiene pack with you to the airport. Include enough masks for the entire duration of your travel along with hand sanitiser (less than 100ml) and antibacterial hand wipes. Gloves are optional. Children aged six years and over are required to wear a mask.

Put your mask on. Before leaving home, wash your hands and put your mask on. You’ll be required to wear this at every stage of your journey from the moment you leave home until you reach your final destination. Children aged six years and over are required to wear a mask.

Line

At the airport

Arrive on time. To allow time for additional checks, you should arrive at the airport (wearing your mask) 3 hours before your flight (unless advised otherwise). Health screening may take place at check-in or at other points throughout the airport.

Pass through security and immigration. Continue to wear your mask as you pass through security and immigration and continue to observe social distancing while you wait to board.

Proceed to board. Only proceed to board when you are called by the boarding gate staff, continuing to maintain a safe distance from other passengers and airport staff. To help with smooth boarding, have your passport open at the picture page. Please note that you must wear a mask to be able to travel. Children aged six years and over are required to wear a mask.

Board the bus. You will only be allowed to board the bus if you are wearing a mask.

Line

On board the aircraft

Board the aircraft. Continue wearing your mask as you board the aircraft. Hold your boarding pass at arm’s length for a member of crew to inspect. After your boarding pass has been checked, stow your own hand baggage and take your assigned seat.

Stay in your assigned seat. During the flight, you must remain in the seat assigned to you and keep your seatbelt fastened. Limit your movement around the aircraft to avoid close contact with crew and other passengers. Please do not enter the galley area. Press the call bell if you need to attract the attention of a member of crew.

Use designated lavatories. If required and only when there is no queue, use a designated lavatory. Economy class passengers must use the lavatories at the rear of the aircraft and business class passengers must use the lavatory at the front of the aircraft. Try to reduce visits to the lavatory as much as possible to protect our crew and other passengers.

Protect our crew and other passengers. Wear your mask throughout the flight and sanitise your hands regularly. If you need to sneeze or cough, lower your head, turn away from fellow passengers or members of crew and cover your nose and mouth with a tissue or flexed elbow.

Follow crew instructions. Always follow the instructions of our cabin crew and comply with any request to have your temperature taken or to complete forms required by the authorities at the destination of your travel.

Notify crew if you feel unwell. If you start to feel unwell at any time during the flight, or begin to have difficulty breathing, you must inform a member of crew immediately and follow any instructions given.

Line

Arriving at your destination

Leave the aircraft. Continue to wear your mask as you leave the aircraft, retrieving your own hand baggage from the overhead locker. If there is congestion in the aisle, remain seated until you can leave and still maintain a safe distance from other passengers.

Be prepared for medical screening. Health screening (including temperature testing) may take place on arrival at your destination. You may also be required to present documentation which indicates that you are negative for COVID-19. Additionally, you may be required to quarantine or self-isolate. These mandatory requirements may need to be met at your own cost.

Pass through security and immigration. Continue to wear your mask as you pass through security and immigration and continue to observe social distancing. If you are transferring onto another flight and don’t hold a boarding pass, you’ll need to proceed to the transfer desk.

Collect your baggage. Continue to wear your mask as you wait for your baggage. To avoid crowding, stand away from the baggage belt to allow other passengers to retrieve their baggage.

The browser you are using may not be compatible with our website.

Please upgrade to the latest version of Google Chrome, Mozilla Firefox,
Internet Explorer or download another web browser.