Operational updates

• Ensure your contact details are up to date via the “Manage your booking” section.
• Check in online between 48 hours and 75 minutes before the departure time of your flight from Dubai. You can also opt for a Home Check-in service or use the City Check-in service at flydubai’s Travel Shop in Sharjah.
• Remember to check your booking for your baggage allowances. More information on baggage is available at flydubai.com/en/flying-with-us/baggage/
• Arrive at the airport at least 4 hours before your flight departs. Please note that check-in closes 60 minutes before the departure time of your flight.
• Save time at the airport by using one of our self-service kiosks in Terminal 2, where you can print your baggage tag and complete check-in (if you have not completed online check-in already), before proceeding directly to the dedicated bag drop desk.
• Regularly check the flight information screens for your departure gate and ensure that you are at the gate in plenty of time to board your flight.
• Download the flydubai app (on App Store or Google Play) to receive flight notifications, including gate changes and boarding alerts.

We also advise our customers to refer to the latest guidance issued by the official local government and public health authorities. flydubai maintains its safety procedures in line with the highest international standards.

Flights are open for sale through flydubai.com, the flydubai mobile app, the flydubai Contact Centre in Dubai at (+971) 600 54 44 45, the flydubai Travel Shop, or via the respective travel agents.

Flight durations and transit times in Dubai may be longer than usual due to the temporary rerouting of some flight paths. We continue to closely monitor the situation and update our flight schedule accordingly. The safety of our passengers and crew remains our highest priority.

Passengers are advised to regularly check flight status and Operational updates for the latest information before heading to the airport.

We would like to thank our customers for their patience and understanding.

Customer advisory :

• If you have received a notification regarding important changes to your existing booking, please follow the instructions provided to make the required changes.
• Ensure that your contact details are up to date by visiting Manage your booking.
• Check in online between 48 hours and 75 minutes before the departure time of your flight to save time at the airport.
• If you have booked your flight through a travel agent, please contact them for rebooking or refund options.

• The form can be completed on the India Bureau of Immigration website or the “Indian Visa SuSwagatam” Mobile App.
• The form must be submitted no earlier than 72 hours and no later than 24 hours before your flight’s departure.
• There is no registration fee for submitting the e-Arrival Card online.
• The physical paper landing cards will no longer be valid.
• Passengers who do not complete the form in advance may face delays at immigration upon arrival in India.

• Flights FZ 843 and FZ 844 on 25 February will be the last flights operating from Terminal 3.
• Flights FZ 849 and FZ 850 on 25 February will be the first flights operating from Terminal 5.

Important notes:

• This requirement applies to all destinations, including GCC countries, regardless of local entry rules.
• Passengers whose documents do not meet this requirement will not be allowed to check in.

We strongly recommend verifying your passport or Emirates ID validity well in advance to avoid disruptions.

Passport renewal services

If your passport is close to expiry, renewal services are available at:

• Terminal 3, Dubai International (DXB) – Arrival Level Immigration Offices
• The renewal process typically takes around 30 minutes, depending on passenger volume.

Who is affected:

• Non-EU/Schengen nationals , including UAE passport holders, travelling to or from Schengen countries for short stays (up to 90 days in any 180-day period).

Who is not affected:

• EU citizens , Schengen residents , and holders of long-stay visas or residence permits .

What to expect:

• On your first arrival, border officials will collect:
  • Biometric data (fingerprints and facial image)
  • Passport details
• On future visits, this information will already be stored, and your entry/exit will be recorded digitally.

Passengers are advised to allow extra time at border checks , especially during their first trip after the implementation of new system.

For more information, visit the official EU EES information page.