Operational updates

Please stay safe and ensure you allow more time for your journey, remembering our usual travel tips:

• Make sure your contact details are up to date. You can do this in the Manage Booking section of flydubai.com.
• Check in online between 48 hours and 75 minutes before the departure time of your flight from Dubai. Passengers can also opt for a Home Check-in service or use the City Check-in service at flydubai’s Travel Shop in Sharjah.
• Remember to check your booking for your baggage allowances. You'll find more information on baggage here.
• You should aim to arrive at the airport at least 4 hours before your flight departs. Please note that check-in closes 60 minutes before the departure time of your flight.
• You can also save time at the airport by using one of our new self-service kiosks in Terminal 2, where you can print your baggage tag and complete check-in (if you have not completed online check-in already) then go directly to the dedicated bag drop desk.
• We encourage you to regularly check the flight status and flight information screens for your departure gate and ensure that you are at the gate in plenty of time to board your flight.

Important notes:

• This requirement applies to all destinations, including GCC countries, regardless of local entry rules.
• Passengers whose documents do not meet this requirement will not be allowed to check in.

We strongly recommend verifying your passport or Emirates ID validity well in advance to avoid disruptions.

Passport renewal services

If your passport is close to expiry, renewal services are available at:

• Terminal 3, Dubai International (DXB) – Arrival Level Immigration Offices
• The renewal process typically takes around 30 minutes, depending on passenger volume.

Who is affected:

• Non-EU/Schengen nationals, including UAE passport holders, travelling to or from Schengen countries for short stays (up to 90 days in any 180-day period).

Who is not affected:

• EU citizens, Schengen residents, and holders of long-stay visas or residence permits.

What to expect:

• On your first arrival, border officials will collect:
  • Biometric data (fingerprints and facial image)
  • Passport details
• On future visits, this information will already be stored, and your entry/exit will be recorded digitally.

Passengers are advised to allow extra time at border checks, especially during their first trip after the implementation of new system.

For more information, visit the official EU EES information page.

• The form must be submitted no earlier than 72 hours and no later than 24 hours before your flight’s departure.
• There is no registration fee for submitting the e-Arrival Card online.
• Passengers who do not complete the form in advance may face delays at immigration upon arrival in India.

For more details and to complete the form, visit the India Bureau of Immigration website.

To help ensure a smooth journey, please take note of the following travel tips: 

• Please arrive at the airport at least 3 hours before your flight departure. Please note that check-in closes 60 minutes before the departure time of your flight.
• Make sure your contact information is up to date. You can do this via Manage booking portal.
• Save time at the airport by checking in online from 48 hours to 75 minutes before your flight from Sofia.