Travelling with an assistive or medical device

You’re welcome to bring an assistive device on board to support your mobility or help with daily tasks. These items aren’t counted as part of your hand baggage allowance, and there’s no extra charge for their weight.

If your device is larger than the allowed hand baggage size, we’ll carry it in the hold as checked baggage - free of charge.

Assistive and medical devices include, but are not limited to:

• Canes, crutches and walkers. Read more
• Hearing aids.
• Portable Oxygen Concentrators (POCs) or Positive/Continuous Positive Airway Pressure (PAP/CPAP) machines. Read more
• Portable medical devices (PMED) needed to administer prescribed medications, such as syringes or auto-injectors.

For more details or assistance, please contact our Customer Centre.