Frequently asked questions (FAQs)

You can change your booking online or contact the Customer Centre.

You can change your booking online or contact the Customer Centre.

You can change or cancel your booking through the travel shop who made the original booking or through flydubai Customer Centre.

You can use Manage booking on our website or mobile app to change your travel dates, add optional extras, upgrade to Business Class or simply update your details.

On flydubai.com:

1. Go to Manage booking
2. Enter your last name and booking referenceimentioned in your booking confirmation
3. Tick consent box
4. Click 'View booking'

On mobile app:

1. Click on 'Manage' on the home screen
2. Enter your booking referenceimentioned in your booking confirmation and last name.
3. Click 'View booking'

If your booking was made by a travel agent, you can view your booking and add optional extras via Manage booking on our website and mobile app.

If you want to make any other changes, you'll need to contact the travel agent that made your booking.

No. If you want to change or cancel your codeshare or interline booking with one of our partner airlines, you'll need to contact the airline directly or the travel agent that made your booking.

No. Date change can be done only for all passengers in the booking.

Yes, an individual passenger(s) can be removed from the booking provided all the flight segments are active (not flown or checked in).

You can view all your upcoming bookings if they were made using your Emirates Skywards number. To do that please follow these steps.

On flydubai.com:

1. On flydubai.com homepage log in to your account using your Emirates Skywards membership number.
2. Once you are logged in you'll see the list of all your upcoming bookings. Alternatively, you can click on 'My bookings' tab to view all bookings linked to your Emirates Skywards profile.

On mobile app:

1. Open the app and log in to your Emirates Skywards account by clicking 'Loyalty' on the homepage.
2. Once you are logged in, select 'My bookings' from the menu to view all bookings linked to your Emirates Skywards profile.

If you made your booking through our website or mobile app, you can cancel it via the 'Manage booking' section using your booking reference and last name. Once the booking is cancelled you'll receive the refund in the form of flydubai voucher to your registered email address. Standard fare cancellation rules apply.

If your booking was made by a travel agent or through any other booking channel, you'll need to contact your travel agent or our Customer Centre on (+971) 600 54 44 45 to cancel your booking.

If you would like to update your passport details you can do so during online check-in or by contacting our Customer Centre on (+971) 600 54 44 45.

If you are an Emirates Skywards member you can update your passport details in your account.