As flydubai prepares for a busy travel period this winter, the decision to lease the aircraft from the Czech Republic-based airline will allow more passengers to travel to their chosen destination throughout the busy season.
The all-Economy Class aircraft will operate on select routes on the flydubai network including Chattogram, Colombo, Dhaka, Karachi and Muscat.
If your flight is operated by Smartwings you will be notified prior to your travel date.
Please find below the answers to some questions that you may have regarding your Smartwings operated flight. If you still have some questions and would like to talk to us about your booking, please call our Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com or send us a private message on Facebook.
| Product and services | Customer information |
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| Flight Itinerary | If your flight is operated by Smartwings you will be notified during the booking process, by email or SMS. |
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| Baggage Allowance | Your baggage allowance remains unchanged. You can read more here. |
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| Seat Allocation | The seating layout on board Smartwings’ aircraft is similar to our all-economy aircraft configuration. If you have already selected your seat, we will do our best to assign a similar seat. |
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| Inflight Entertainment | Inflight Entertainment will not be available on these flights. |
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| Onboard WiFi | Onboard WiFi will not be available on these flights. |
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| Skywards | Skywards Miles and Tier Miles can be earned on these flights. |
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| Meals | During the flight you’ll be offered a meal and there will be no additional food and beverage available for purchase on board. |
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| Online Check-in | You can read all about Online Check-in here. |
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| flydubai Shop | Our duty-free products will not be available on these flights. |
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| Lounge Access | Lounge access will be offered as per your original booking and customer eligibility. |
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| Business Class | Business Class is not available on these flights. If you have previously booked to travel in Business Class and your flight is now operated by Smartwings, you will be offered a refund. |
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| Rebooking | Standard policy applies. You can read more here. |
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| Cancellation | Standard policy applies. You can read more here. |
