flydubai flights to be operated by Smartwings

As flydubai prepares for a busy travel period this winter, the decision to lease the aircraft from the Czech Republic-based airline will allow more passengers to travel to their chosen destination throughout the busy season.

The all-Economy Class aircraft will operate on select routes on the flydubai network including Chattogram, Colombo, Dhaka, Karachi and Muscat.

If your flight is operated by Smartwings you will be notified prior to your travel date.

Please find below the answers to some questions that you may have regarding your Smartwings operated flight. If you still have some questions and would like to talk to us about your booking, please call our Contact Centre on (+971) 600 54 44 45, send us a message via Contact us form, selecting ‘Flights operated by Smartwings’ subject in the drop-down, or send us a private message on Facebook.

Product and servicesCustomer information
 
Flight ItineraryIf your flight is operated by Smartwings you will be notified during the booking process, by email or SMS.
 
Baggage AllowanceYour baggage allowance remains unchanged. You can read more here.
 
Seat AllocationThe seating layout on board Smartwings’ aircraft is similar to our all-economy aircraft configuration. If you have already selected your seat, we will do our best to assign a similar seat.
 
Inflight EntertainmentInflight Entertainment will not be available on these flights.
 
SkywardsSkywards Miles and Tier Miles can be earned on these flights.
 
MealsDuring the flight you’ll be offered a meal and there will be no additional food and beverage available for purchase on board.
 
Online Check-inYou can read all about Online Check-in here.
 
flydubai ShopOur duty-free products will not be available on these flights.
 
Lounge AccessLounge access will be offered as per your original booking and customer eligibility.
 
Business ClassBusiness Class is not available on these flights. If you have previously booked to travel in Business Class and your flight is now operated by Smartwings, you will be offered a refund.
 
RebookingStandard policy applies. You can read more here.
 
CancellationStandard policy applies. You can read more here.

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