Operational updates

• Customers are advised to ensure that their contact details are up to date by visiting Manage your booking.
• Check flight status on flydubai.com for the latest information before heading to the airport.
• Contact the flydubai Contact Centre in Dubai at (+971) 600 54 44 45, the flydubai travel shop or their respective travel agent for their rebooking or refund options.

This is a developing situation, which we are monitoring closely, and we are working with the relevant authorities while adjusting our flight schedule accordingly. The safety of our passengers and crew remains our top priority. We are in direct contact with passengers whose travel plans have been affected.

• Flights FZ 843 and FZ 844 on 25 February will be the last flights operating from Terminal 3.
• Flights FZ 849 and FZ 850 on 25 February will be the first flights operating from Terminal 5.

Customers affected by these cancellations are advised to contact the flydubai Contact Centre in Dubai at (+971) 600 54 44 45, visit the flydubai travel shop, or reach out to their respective travel agent for rebooking or refund options.

Customers are also advised to update their contact details by visiting Manage your booking and to check the status of their flights on flydubai.com.

Important notes:

• This requirement applies to all destinations, including GCC countries, regardless of local entry rules.
• Passengers whose documents do not meet this requirement will not be allowed to check in.

We strongly recommend verifying your passport or Emirates ID validity well in advance to avoid disruptions.

Passport renewal services

If your passport is close to expiry, renewal services are available at:

• Terminal 3, Dubai International (DXB) – Arrival Level Immigration Offices
• The renewal process typically takes around 30 minutes, depending on passenger volume.

Who is affected:

• Non-EU/Schengen nationals, including UAE passport holders, travelling to or from Schengen countries for short stays (up to 90 days in any 180-day period).

Who is not affected:

• EU citizens, Schengen residents, and holders of long-stay visas or residence permits.

What to expect:

• On your first arrival, border officials will collect:
  • Biometric data (fingerprints and facial image)
  • Passport details
• On future visits, this information will already be stored, and your entry/exit will be recorded digitally.

Passengers are advised to allow extra time at border checks, especially during their first trip after the implementation of new system.

For more information, visit the official EU EES information page.

• The form must be submitted no earlier than 72 hours and no later than 24 hours before your flight’s departure.
• There is no registration fee for submitting the e-Arrival Card online.
• Passengers who do not complete the form in advance may face delays at immigration upon arrival in India.

For more details and to complete the form, visit the India Bureau of Immigration website.

To help ensure a smooth journey, please take note of the following travel tips: 

• Please arrive at the airport at least 3 hours before your flight departure. Please note that check-in closes 60 minutes before the departure time of your flight.
• Make sure your contact information is up to date. You can do this via Manage booking portal.
• Save time at the airport by checking in online from 48 hours to 75 minutes before your flight from Sofia.