Get great-value, reliable travel insurance for yourself and other travellers through our travel partner.
Due to the widespread media reports of Coronavirus (COVID-19), and the World Health Organization (WHO) announcement declaring COVID-19 a pandemic, COVID-19 is a foreseen or known event. If you are purchasing a new policy, certain coverages may not apply. Read full details.
Travel Guard for flydubai is the travel insurance provided by flydubai's travel partner, AIG Inc. It can cover you if:
How do I buy Travel Guard for flydubai?
You can take out your travel insurance when you book your flydubai flight:
Who can buy Travel Guard for flydubai?
You can buy for yourself and for other travelers. You must be a resident of the country where travel insurance policy is issued. People, who you want to cover, must be:
The basic information about policy benefits (with the maximum insured limits in US dollars) is shown in the table below. These are not complete terms and conditions of cover. For full coverage information please read the policy terms and conditions.
Policy benefits | If you’re aged 2 years to 64 years | If you’re over 64 |
---|---|---|
Trip cancellationDeductible* | USD 1,000N/A | USD 1,00020% of total amount claimed |
Trip interruption/curtailmentDeductible | USD 1,000N/A | USD 1,00020% of total amount claimed |
Accidental & sickness (medical reimbursement)Deductible | USD 50,000USD 50 | USD 10,000USD 200 |
Evacuation and repatriation | Included under accident & sickness | Included under accident & sickness |
Loss of baggage, personal effects & travel documentsSingle item limitValuable limit | USD 1,000 USD 250 USD 500 | USD 1,000 USD 250USD 500 |
Baggage delayIn excess of: | Up to USD 1504 hours | Up to USD 1504 hours |
Trip delayIn excess of: | USD 50 per hour for up to 10h 4 hours | USD 50 per hour for up to 10h 4 hours |
Missed departure | USD 150 | USD 150 |
Personal liability | USD 50,000 | USD 25,000 |
Legal fees | USD 2,000 | USD 2,000 |
Assistance | Included | Included |
Trip cancellation | |
---|---|
If you’re aged 2 years to 64 yearsDeductible* | USD 1,000N/A |
If you’re over 64Deductible* | USD 1,00020% of total amount claimed |
Trip interruption/curtailment | |
---|---|
If you’re aged 2 years to 64 yearsDeductible* | USD 1,000N/A |
If you’re over 64Deductible* | USD 1,00020% of total amount claimed |
Accidental & sickness (medical reimbursement) | |
---|---|
If you’re aged 2 years to 64 yearsDeductible* | USD 50,000USD 50 |
If you’re over 64 yearsDeductible* | USD 10,000USD 200 |
Evacuation and repatriation | |
---|---|
If you’re aged 2 years to 64 years | Included under accident & sickness |
If you’re over 64 years | Included under accident & sickness |
Loss of baggage, personal effects & travel documents | |
---|---|
If you’re aged 2 years to 64 years Single item limitValuable limit | USD 1,000 USD 250 USD 500 |
If you’re over 64 years Single item limitValuable limit | USD 1,000 USD 250 USD 500 |
Baggage delay | |
---|---|
If you’re aged 2 years to 64 years In excess of: | Up to USD 1504 hours |
If you’re over 64 years In excess of: | Up to USD 1504 hours |
Trip delay | |
---|---|
If you’re aged 2 years to 64 years In excess of: | USD 50 per hour for up to 10h 4 hours |
If you’re over 64 years In excess of: | USD 50 per hour for up to 10h 4 hours |
Missed departure | |
---|---|
If you’re aged 2 years to 64 years | USD 150 |
If you’re over 64 years | USD 150 |
Personal liability | |
---|---|
If you’re aged 2 years to 64 years | USD 50,000 |
If you’re over 64 years | USD 25,000 |
Legal fees | |
---|---|
If you’re aged 2 years to 64 years | USD 2,000 |
If you’re over 64 years | USD 2,000 |
Assistance | |
---|---|
If you’re aged 2 years to 64 years | Included |
If you’re over 64 years | Included |
* ‘Deductible’ refers to the amount of money you’d need to pay yourself before you can start claiming under the benefit.
You’ll be covered when you fly from any of the following countries with flydubai:
This Policy will not cover any loss, injury, damage or legal liability caused by, sustained or arising directly or indirectly from planned or actual travel in, to, or through Belarus, Cuba, Iran, North Korea, Russia, Syria, Sudan, Ukraine or the Crimea Region and actual travel in, to, or through Afghanistan or Iraq.
You can read the full terms and conditions of your insurance policy by clicking on the country you’re starting your journey from in the list above. The terms and conditions will also be provided to you for acknowledgment at the time of purchasing a travel policy.
No, just make sure you have your policy number with you.
Your coverage period will be shown on your policy. Generally, you will be covered for as long as your trip lasts, up to a maximum of 90 days, starting from the day you travel.
If you’re only travelling one way, you will be covered for up to 7 days from the day you arrive at your destination on a flydubai flight.
You will only be covered when you fly with flydubai.
Trip Cancellation solely for concern or fear of travel associated with sickness, epidemic or pandemic (including COVID-19) is not covered.
If you contract COVID-19 prior to your departure, you could be covered for trip cancellation if there is a confirmed diagnosis, including proof of illness from your doctor, that states you are medically unable to travel at the time of departure.
If you become ill with COVID-19 while on a covered trip, you could be covered for medical expenses and trip curtailment benefits, if there is a confirmed diagnosis, including proof of illness from a doctor.
This and any other coverage is subject to the terms and conditions of your insurance policy.
If you test positive for COVID-19 while travelling, and as a result are unexpectedly placed into a mandatory quarantine, travel insurance will pay up to the amount specified in the schedule of benefits for reasonable and necessary accommodation costs, meals or other expenses directly related to quarantine.
This benefit will not apply where quarantine measures are mandatory for all arriving passengers or quarantine mandates exist for all passengers from a particular country/region of origin.
‘Quarantine’ means a restriction on movement or travel placed by a medical or governmental authority, in order to stop the spread of a communicable disease.
To find out how to make a claim please refer to your policy documents that you would have received by email. There you will find the contact details of the local insurance office in the country that you purchased the insurance policy from.
Important information
Here are the documents you may need to send to the claims department (along with your completed claim form) if you want to make a claim. Further documents maybe requested upon claim review:
Type of claim | Why you are making the claim | Documents you will need |
---|---|---|
All claims |
| |
Trip cancellation or trip interruption / curtailment | Medical condition |
|
Injury or illness |
| |
Death |
| |
Redundancy |
| |
Jury duty |
| |
Any other reason |
| |
Accident & sickness(medical reimbursement) | Sickness |
|
Accident or injury |
| |
Death |
| |
Loss of baggage, personal effects & travel documents and baggage delay | Baggage loss (not in custody of common carrier) |
|
Baggage loss (in custody of common carrier) |
| |
Damage only |
| |
Baggage delay |
| |
Loss of passport |
| |
Trip delay |
| |
Missed departure |
| |
Personal liability & legal fees | Personal liability |
|
Legal fees |
|
All claims | |
---|---|
Documents you’ll need |
|
Trip cancellation or trip interruption / curtailment | |
---|---|
Why you’re making the claim | Documents you’ll need |
Medical condition | Medical certificate |
Injury or illness |
|
Death |
|
Redundancy |
|
Jury duty |
|
Any other reason |
|
Accident & sickness (medical reimbursement) | |
---|---|
Why you’re making the claim | Documents you’ll need |
Sickness |
|
Accident or injury |
|
Death |
|
Loss of baggage, personal effects & travel documents and baggage delay | |
---|---|
Why you’re making the claim | Documents you’ll need |
Baggage loss (not in custody of common carrier) |
|
Baggage loss (in custody of common carrier) |
|
Damage only |
|
Baggage delay |
|
Loss of passport |
|
Trip delay | |
---|---|
Documents you’ll need | Airline confirmation letter stating the reason for and duration of the delay |
Missed departure | |
---|---|
Documents you’ll need | Confirmation of the reason for the delay and how long it lasted from the appropriate authority |
Personal liability & legal fees | |
---|---|
Why you’re making the claim | Documents you’ll need |
Personal liability |
|
Legal fees |
|
You are eligible for a refund of your premium under the following conditions:
To raise a refund request please email: servicecenter-me@aig.com.
Yes, you can make changes to the travel dates of your policy provided it is done before the original start date of travel and it is within the same travel duration. If your travel dates are shorter than the original duration, the original policy will still be valid. Your cover will end on the policy expiry date or the date you return back to your country of residence, which is earlier.
Trip cancellation benefit does not provide any coverage if flydubai cancels or postpones your flight.
You need to report your claim no more than 30 days after the end of your insurance policy period.
Claim processing can take up to 14 working days after you send all requested documents to the insurer providing coverage.
You’ll be advised in writing of your right to appeal the claims decision and of the procedures for lodging an appeal with the local insurance company.
For 24-hour emergency assistance, you can call +44 1273 400610 (UK) or email uk.assistance@aig.com
To submit a claim, you can call +971 4 509 6111 (UAE) or email myclaim@aig.com
For policy enquires, you can call +971 4 509 6111 (UAE) or email servicecenter-me@aig.com
If you’ve already taken out travel insurance with Travel Guard for flydubai, you can download a copy of your certificate insurance here.
Travel Guard for flydubai is underwritten by AIG Inc. member companies or third party affiliates licensed to provide insurance in the country where your travel originates. flydubai assumes no responsibility for the payment of any claims made through your Travel Guard policy. The information and descriptions contained herein are not complete descriptions of the products and services, but are general information. Please refer to the actual policy wording, which will contain reductions, limitations, exclusions and termination provisions. Not all cover will be available in every country. If there is any conflict between the contents of this website and the policy wording, the policy wording will govern in all cases. Certain names, words, titles, phrases, logos, icons, graphics or designs on this website may constitute trade names, registered or unregistered trade-marks ("Trade-marks") of AIG and used under licence by AIG. All information on this website is protected under copyright legislation.
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