Greater flexibility on your bookings

Following the announcement from the National Emergency Crisis and Disasters Management Authority (NCEMA) and the General Civil Aviation Authority (GCAA) flydubai has suspended its operations with effect from Tuesday 24 March 2020 at 23:59 (UAE Time) until further notice as part of the precautionary measures being implemented in response to COVID-19.

If your travel plans are affected, please find below information regarding your rebooking and refund options.

Cancellations

If your flight is cancelled, the following options are available to you:

Refund

You can request a refund to flydubai voucher. A flydubai voucher is valid for 12 months from the date it is issued.

Rebooking

You can rebook, free of charge, to travel up to 60 days from your original date of travel.
If you choose to rebook more than 60 days from your original date of travel, any difference in fare will apply.

Change in travel plans

If you would like to change your travel plans, the following options are available to you:

Refund

You can request a refund to flydubai voucher and normal fare rules will apply. A flydubai voucher is valid for 12 months from the date it is issued.

Rebooking

You can rebook without penalty to travel at a later date; any difference in fare will apply. Normal fare rules will apply to any changes made to your booking after 15 June 2020.

Manage your booking

Please use this widget to rebook your flight or request a refund.

Contact us

If you need further assistance with your booking, you can call our Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com with “Change my booking” in the subject line or send a private message on Facebook.

If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.

Check our latest Operational updates for more information.