Flight cancellations

Your flight has been cancelled due to unforeseen circumstances. We’re currently working on rebooking you on the next available flight.

You may also receive an email, SMS and/or a phone call from us informing you about your flight cancellation.

We apologise for any inconvenience this may have caused to your travel plans. Should you require any further assistance, contact our Customer Centre on (+971) 600 54 44 45 or the travel agent that made your booking.

Please note: as we are working on rebooking you on the next available flight, your new flight details will appear as soon as the rebooking is completed. If you are unable to view, we recommend you wait until you receive a notification from us via SMS or email.

To view the status of your rebooked flight, please enter the following details:

  • Your last name
  • Your booking reference number or passport number

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